At a Glance
- Tasks: Support and improve Workforce Management products while collaborating with diverse teams.
- Company: Join Miratech, a global leader in IT services and consulting.
- Benefits: Competitive pay, health insurance, remote work, and professional development opportunities.
- Other info: Be part of a welcoming, multicultural team with a strong focus on sustainability.
- Why this job: Make a global impact by enhancing customer experiences with innovative technology.
- Qualifications: 3+ years in Product Management or related fields; Agile experience preferred.
The predicted salary is between 58349 - 71315 £ per year.
Miratech is looking for a Workforce Management Product Manager to support the execution and continuous improvement of Workforce Management products and platforms. As part of a global customer-focused organization, you'll contribute to the delivery of exceptional service experiences across customer care, finance, travel and lifestyle services, and operational support functions. Our teams combine technology, innovation, and process excellence to help customers get the most value from the products and services they use.
Responsibilities:
- Support the Product Manager in executing the Workforce Management product roadmap.
- Partner with Operations, Technology, Analytics, and business stakeholders to gather business requirements and translate them into user stories and product features.
- Help prioritize the product backlog and support Agile ceremonies, including sprint planning, backlog refinement, and user acceptance testing.
- Coordinate delivery activities for platform enhancements, upgrades, and new functionality.
- Analyze workforce management processes and identify opportunities to improve forecasting, scheduling, staffing, and operational efficiency.
- Monitor product performance using KPIs and customer feedback to recommend enhancements.
- Assist with testing, implementation, release management, and adoption of new capabilities.
- Create process documentation, training materials, and communications to support successful product launches.
- Partner with vendors and internal teams to troubleshoot issues and support continuous platform improvements.
- Contribute to continuous improvement initiatives by identifying opportunities for automation and process optimization.
Qualifications:
- 3+ years of experience in Product Management, Project Management, Workforce Management, Contact Center Operations, Business Analysis, or a related field.
- Exposure to Verint Workforce Management or other workforce optimization platforms.
- Familiarity with workforce management concepts such as forecasting, scheduling, capacity planning, or intraday management.
- Experience supporting contact center operations or workforce management functions.
- Experience working with Agile methodologies, including writing user stories and participating in backlog refinement and sprint planning.
- Experience gathering business requirements and collaborating with cross-functional teams.
- Proficiency with Microsoft Excel and PowerPoint; familiarity with Jira, Azure DevOps, or similar Agile tools.
Nice to Have:
- Knowledge of NICE, Nexidia, Calabrio, Genesys, or similar workforce optimization platforms.
- Familiarity with reporting and analytics tools such as Power BI, Tableau, or SQL.
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
WFM Product Manager (Verint) in Whitehall employer: Miratech Group
Miratech is an excellent employer for those looking to make a significant impact in the tech industry, particularly in the vibrant field of cloud-based customer engagement. With a strong emphasis on employee growth and a collaborative work culture, team members are encouraged to innovate and contribute to meaningful projects while enjoying competitive benefits and opportunities for professional development. Located in a dynamic environment, Miratech offers unique advantages such as access to cutting-edge technology and a diverse global network, making it an attractive place for aspiring product managers.
StudySmarter Expert Advice🤫
We think this is how you could land WFM Product Manager (Verint) in Whitehall
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Miratech Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Miratech Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Miratech Group!
✨Direct Apply to Miratech Group
Let's not forget to apply directly through the Miratech Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace WFM Product Manager (Verint) in Whitehall
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Miratech Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Miratech Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Miratech Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
