Company DescriptionMiratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.As part of a global customer-focused organization, you'll contribute to the delivery of exceptional service experiences across customer care, finance, travel and lifestyle services, and operational support functions. Our teams combine technology, innovation, and process excellence to help customers get the most value from the products and services they use.Help prioritize the product backlog and support Agile ceremonies, including sprint planning, backlog refinement, and user acceptance testing.Monitor product performance using KPIs and customer feedback to recommend enhancements.Assist with testing, implementation, release management, and adoption of new capabilities.Qualifications3+ years of experience in Product Management, Project Management, Workforce Management, Contact Center Operations, Business Analysis, or a related field.Familiarity with workforce management concepts such as forecasting, scheduling, capacity planning, or intraday management.Experience supporting contact center operations or workforce management functions.Experience working with Agile methodologies, including writing user stories and participating in backlog refinement and sprint planning.Proficiency with Microsoft Excel and PowerPoint; familiarity with Jira, Azure DevOps, or similar Agile tools.Familiarity with reporting and analytics tools such as Power BI, Tableau, or SQL.Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.Work From Anywhere Culture: make the most of the flexibility that comes with remote work.Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.Miratech is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
Product Manager - Full Time in London employer: Miratech Group
Miratech is an excellent employer for those looking to make a significant impact in the tech industry, particularly in the vibrant field of cloud-based customer engagement. With a strong emphasis on employee growth and a collaborative work culture, team members are encouraged to innovate and contribute to meaningful projects while enjoying competitive benefits and opportunities for professional development. Located in a dynamic environment, Miratech offers unique advantages such as access to cutting-edge technology and a diverse global network, making it an attractive place for aspiring product managers.
