Company DescriptionMiratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.Working cross-functionally with Technology, Operations, Workforce Management, Analytics, and external partners, this role drives the delivery of capabilities that optimize customer outreach strategies, improve agent effectiveness, enhance customer interactions, and increase operational efficiency. The successful candidate will translate business objectives into actionable product requirements, prioritize and manage the product backlog, coordinate feature implementation, and leverage data-driven insights to continuously improve platform capabilities and business outcomes. Partner with Contact Center Operations, Technology, Workforce Management, Compliance, Risk, and Analytics teams to gather business requirements and define product enhancements.
Participate in Agile ceremonies, including sprint planning, backlog refinement, sprint reviews, and retrospectives.
Support user acceptance testing (UAT), defect triage, production validation, and release readiness activities.
Monitor product performance and operational metrics, identifying opportunities to improve dialing strategies, agent experience, campaign effectiveness, and customer outcomes.
Assist with implementation of new dialing capabilities, automation, integrations, and workflow improvements.
Develop product documentation, process guides, release communications, and training materials to support adoption.
Ensure platform capabilities align with regulatory, security, and compliance requirements.
Going to Office in London or Brighton 3 days a week.
Qualifications6+ years of experience in Product Management, Business Analysis, Project Management, Contact Center Operations, or a related discipline.
Experience with CRM integrations, IVR, call routing, or workforce optimization platforms.
Understanding of contact center KPIs, including connection rates, occupancy, average handle time, abandonment rates, and campaign performance. Familiarity with Agile methodologies, including writing user stories, managing product backlogs, and participating in sprint ceremonies.
Proficiency with Jira, Azure DevOps, Confluence, or similar Agile delivery tools.
Experience working with Genesys Cloud, NICE CXone, Amazon Connect, or other cloud contact center platforms.
Experience supporting digital servicing channels such as voice, chat, SMS, or messaging.
Familiarity with customer authentication, identity verification, or fraud prevention solutions.
Experience using analytics and reporting tools such as Power BI, Tableau, SQL, or Excel.
Exposure to regulated industries such as financial services is a plus.
Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
Hiring: Product Owner - Agile - Remote in London employer: Miratech Group
Miratech is an excellent employer for those looking to make a significant impact in the tech industry, particularly in the vibrant field of cloud-based customer engagement. With a strong emphasis on employee growth and a collaborative work culture, team members are encouraged to innovate and contribute to meaningful projects while enjoying competitive benefits and opportunities for professional development. Located in a dynamic environment, Miratech offers unique advantages such as access to cutting-edge technology and a diverse global network, making it an attractive place for aspiring product managers.
