At a Glance
- Tasks: Lead operations and client relations for a top-tier professional services firm.
- Company: Established firm specialising in intellectual property law with a global presence.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape the firm's future.
- Other info: Dynamic role with significant autonomy and impact on the firm's success.
- Why this job: Be a key player in strategic decisions and enhance client experiences.
- Qualifications: 8+ years in senior operational or client relationship roles; strong judgment and initiative required.
The predicted salary is between 51750 - 63250 £ per year.
We are an established professional services firm specialising in intellectual property law. We have offices in Singapore, Malaysia, Indonesia, Philippines and Thailand. Our clients are some of the largest global companies. We are seeking an exceptional operator to serve as strategic and operational right hand to the Managing Partner — a role that combines operational leadership of the firm with co-ownership of our most important client relationships. This is not a traditional admin or ops-support position. After a period of training, you will be groomed to have authority over how the firm runs day-to-day, direct access to leadership decisions, and the latitude to shape systems, people, priorities, and the client experience.
What You'll Own
- Operations & Leadership
- Acting as the Managing Partner's closest strategic counsel — translating vision into execution
- Managing an existing high-performing internal team, including human resource management
- Collaborating across operations, IT, and client-facing teams to streamline workflows
- Client Relationships
- Serving as key contact and senior liaison for major accounts
- Maintaining oversight of service agreements — tracking renewals, pricing, and recommending terms
- Reviewing client portfolios and consolidating feedback on volume, trends, and issues
- Coordinating client visits, business reviews, and commercial engagements
- Handling client feedback, concerns, and escalations with discretion and sound judgment
- Liaising with regional offices, partner firms, and international contacts on quality, pricing, and audits
- Representing the firm in external relationships where discretion and judgment matter
- Business Development & Marketing
- Leading business development efforts to raise the firm's profile and deepen client relationships
- Overseeing content for outreach programmes, publications, and client communications
- Preparing marketing materials, pitches, proposals, and executive summaries for client-facing discussions
- Participating in relevant industry research and benchmarking
- Attending networking events and conferences on behalf of the firm
What You Bring
- 8+ years in senior operational, client relationship, or management roles (relevant professional or legal background an advantage)
- A track record of running things — not just supporting them
- Sharp judgment, high discretion, high level of initiative and comfort operating with significant autonomy
- Strong client relationship management and stakeholder skills
- Proficiency with CRM software and standard business tools (Word, Excel)
- Excellent time and task management in a fast-paced environment
What We Offer
- A genuine seat at the leadership table
- Competitive compensation commensurate with seniority
- The rare kind of role where your fingerprints are on everything
mirandah asia (singapore) pte ltd 1 Coleman Street #07-08 The Adelphi Singapore 179803
Operations & Client Relations Manager - Singapore in Penarth employer: MIRANDAH ASIA (SINGAPORE) PTE. LTD.
MIRANDAH ASIA (SINGAPORE) PTE. LTD. is an exceptional employer that fosters a collaborative and innovative work culture, ideal for professionals seeking to make a significant impact in the field of intellectual property. With a focus on employee growth, we offer continuous learning opportunities and the chance to work across diverse ASEAN jurisdictions, all while being based in the UK. Our commitment to strategic excellence and professional development makes us a rewarding place to advance your career.
Contact Details:
MIRANDAH ASIA (SINGAPORE) PTE. LTD. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations & Client Relations Manager - Singapore in Penarth
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We think you need these skills to ace Operations & Client Relations Manager - Singapore in Penarth
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✨Master the Case Study Game
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