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For Companies At a Glance
- Tasks: Lead a team to help clients implement and optimise eCommerce strategies.
- Company: Join Mirakl, a global leader in platform business innovation, trusted by top brands.
- Benefits: Enjoy flexible working with three days in the office and two remote, plus a vibrant team culture.
- Why this job: Be part of a fast-growing company driving digital transformation for leading enterprises.
- Qualifications: 10+ years in Direct to Consumer or Management Consulting, with strong eCommerce expertise.
- Other info: Collaborate with diverse perspectives in a Great Place to Work environment.
The predicted salary is between 43200 - 72000 £ per year.
Mirakl is the global leader in platform business innovation. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business. Since 2012, Mirakl has been pioneering the platform economy, empowering retail and B2B enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalise shopping experiences, and boost profits through retail media. Mirakl is trusted by 400+ industry-leading businesses worldwide including Macy’s, Decathlon, Best Buy, Airbus, Toyota Material Handling and Sonepar. Headquartered in Paris and Boston and with offices in 7 countries, Mirakl is recognised as a Great Place to Work company.
Your Impact: As we continue to expand our UK & Nordics operations, we are seeking an experienced Manager, Customer Success Consultant to focus on go-to-market strategy and growth consulting for our UK & Nordics B2C clients. Equipped with strong business expertise and excellent communication skills, the Manager, Customer Success Consultant will assist Mirakl clients in defining their marketplace model and strategy. You will provide distinctive insights to enterprise corporations across various market specialisations and ensure they can deploy effective tactics within the marketplace arena.
What you will do at Mirakl:
- Build and grow a team of top-performing consultants with world-class expertise on helping customers implement complex enterprise SaaS products and thrive post launch.
- Build strong relationships with senior stakeholders within our clients' organisations and be identified as a key strategic advisor.
- Formulate Quarterly Business Reviews to key executive stakeholders outlining performance, opportunities for growth and potential blockers.
- Lead by doing on top strategic accounts by becoming an expert on the platform and helping your teams provide on-the-spot recommendations when it comes to improving their strategy and operational processes.
What Mirakl is looking for in a Candidate:
- 10+ years of operating experience inside a Direct to Consumer company and/or experience working as a Management Consultant.
- A strong background in eCommerce is essential, and consulting experience would be a plus.
- Experience with eCommerce strategies and procurement processes.
- Specific knowledge in marketplace business models is a plus.
- Previous experience as a team lead or hands-on coach would be beneficial.
- Strong communication skills, demonstrated ability to present to executives, drive consensus, and champion change.
- The ability to adapt to different company cultures and create solid business relationships with key stakeholders within our clients' organisations.
- Ability to adapt and navigate large client organisations and create strong business relationships with client key stakeholders.
- Travel required to be on-site with the clients (~30%).
The ideal candidate will be required to work from our Soho office three days per week, with the option to work from home two days a week. However, Tuesdays are designated as team days and must be spent in the office.
We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a hyper-growth company at the heart of digital transformation for the world’s most forward-thinking organisations, we strongly encourage you to apply to any of our roles, even if you think you’re not an exact match.
Manager, Customer Success Consultant (B2C) employer: Mirakl
Contact Detail:
Mirakl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Customer Success Consultant (B2C)
✨Tip Number 1
Familiarise yourself with Mirakl's platform and its unique offerings. Understanding their marketplace model and how it benefits B2C clients will help you articulate your insights during interviews.
✨Tip Number 2
Network with current or former employees of Mirakl on platforms like LinkedIn. Engaging in conversations about their experiences can provide you with valuable insights into the company culture and expectations for the role.
✨Tip Number 3
Prepare to discuss specific eCommerce strategies you've implemented in past roles. Highlighting your direct experience with marketplace business models will demonstrate your suitability for the position.
✨Tip Number 4
Showcase your leadership skills by discussing examples where you've successfully built and managed teams. Mirakl is looking for someone who can grow a team of consultants, so be ready to share your coaching experiences.
We think you need these skills to ace Manager, Customer Success Consultant (B2C)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, eCommerce, and management consulting. Use keywords from the job description to demonstrate that you meet the specific requirements of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Discuss your experience in building teams and your ability to develop go-to-market strategies, as well as how you can contribute to Mirakl's growth.
Showcase Your Communication Skills: In your application, provide examples of how you've successfully communicated with senior stakeholders and driven consensus in previous roles. This is crucial for the Manager, Customer Success Consultant position.
Highlight Adaptability: Emphasise your ability to adapt to different company cultures and build strong relationships with clients. Include specific instances where you've navigated complex client organisations effectively.
How to prepare for a job interview at Mirakl
✨Showcase Your eCommerce Expertise
Make sure to highlight your experience in eCommerce during the interview. Discuss specific strategies you've implemented in previous roles and how they contributed to business growth. This will demonstrate your understanding of the marketplace model that Mirakl focuses on.
✨Prepare for Executive-Level Conversations
Since the role involves presenting to senior stakeholders, practice articulating your ideas clearly and confidently. Prepare examples of how you've successfully driven consensus and championed change in past positions, as this will be crucial for building strong relationships with clients.
✨Demonstrate Leadership Skills
As a Manager, you'll need to build and grow a team. Be ready to discuss your leadership style and provide examples of how you've coached or mentored team members in the past. Highlight any experience you have in leading teams through complex projects.
✨Understand Mirakl's Business Model
Familiarise yourself with Mirakl's suite of solutions and their impact on businesses. Being able to discuss how their technology can drive efficiency and growth will show your genuine interest in the company and its mission, setting you apart from other candidates.
