At a Glance
- Tasks: Support B2C clients in optimising their marketplace performance and strategy.
- Company: Join Mirakl, a leader in marketplace innovation with a global presence.
- Benefits: Enjoy competitive pay, 25 days leave, private healthcare, and team lunches.
- Other info: Collaborative culture with opportunities for continuous learning and career growth.
- Why this job: Make a real impact by helping top brands grow in the digital economy.
- Qualifications: Experience in consulting or e-commerce, strong analytical skills, and a Master's degree.
The predicted salary is between 40500 - 49500 £ per year.
About Mirakl: Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy. Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus). With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers.
Our Values: Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique. Our 5 values guide how we collaborate:
- Work Hard Together: Teamwork and collaboration are the foundation of our success
- Get Things Done: We prioritize action and efficiency for impactful results
- Go Above & Beyond: We tackle challenges proactively and always aim for excellence
- Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
- Satisfy & Empower Clients: We're committed to our clients' success
The Team You'll Join: You'll be part of our B2C UK Customer Success team led by Jessica Winward, Senior Customer Success Consultant. The team consists of around 5 Consultants based across Munich and London, covering a portfolio of B2C accounts in the DACH and UK regions. Together, you'll be ensuring each client's marketplace reaches its full performance potential — acting as the strategic backbone behind their growth.
Your Impact: Serve as the strategic and functional point of reference for B2C clients across both project and run phases — running tailored workshops with C-level stakeholders, shaping marketplace strategy, and keeping projects firmly on track to go-live. Build personalised post-launch action plans with each client, lead data-driven business reviews, and translate KPI analysis into concrete growth recommendations for marketplace teams and senior leadership. Define seller and customer strategies, benchmark against leading global marketplaces, and leverage the latest e-commerce trends and Mirakl product features to continuously drive client performance. Work cross-functionally with Mirakl's Business and IT teams to anticipate risks early, align on priorities, and ensure clients extract maximum value from the platform. Embed AI into your daily workflows — testing agents, providing structured feedback, and applying critical thinking to push the boundaries of how the team operates.
What You'll Bring to the Role: Experience: 18 to 24 months of experience in at least one of the following: management consulting, a business role within an e-commerce company or online marketplace (B2C), or Customer Success in B2B Enterprise SaaS — marketplace or digital commerce experience is a strong plus. Proven track record of influencing and guiding senior stakeholders, including C-level, in a client-facing environment. Master's degree in Business, Management, Finance, or a related field.
Skills: Analytical and data-driven thinking: comfortable building business cases, interpreting KPIs, and turning data into actionable recommendations. Senior stakeholder management and influence. Strategic business advisory and structured problem-solving. Strong written, verbal, and presentation communication. AI literacy with a critical mindset — you already use AI tools and are curious to go further.
Tools Used: Salesforce, Gong, Google Workspace, Dust, Excel.
Languages: English: Full professional proficiency (required).
Compensation, Perks & Benefits: Pay Range: Competitive — to be discussed during the recruiter interview. Perks & Benefits: 25 days of paid annual leave, excluding UK bank holidays. Private healthcare with AXA. 50% reimbursement of commuting costs within TfL zones. Team lunch every Tuesday, ordered via Just Eat. Pension scheme with Nest. 4 days per week in our London office.
Our Hiring Process: We warmly encourage you to apply to any of our roles, even if you think you're not an exact match. Please click the "Apply" button to submit your application — this helps us make the best possible assessment and get back to you as quickly as possible. 30-minute screening call with Talent Acquisition. Interview with the Hiring Manager, Jessica Winward, focused on business reviews and analytical skills. Values interviews with two team members, including a 30-minute business case presentation.
We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a global leader powering digital transformation for 450+ of the world’s most innovative retailers and B2B organizations.
Customer Success Consultant, B2C in London employer: Mirakl
Mirakl is an exceptional employer that fosters a dynamic and inclusive work culture, where collaboration and continuous learning are at the forefront. With opportunities for career growth and development, employees are empowered to excel in their roles while working alongside passionate colleagues in the vibrant city of Boston. The company's commitment to innovation and client success makes it a rewarding place for those looking to make a meaningful impact in the marketplace economy.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Consultant, B2C in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mirakl. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mirakl before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Consultant, B2C in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mirakl:Your cover letter is your chance to shine! Tell us why you want to work at Mirakl specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mirakl!
How to prepare for a job interview at Mirakl
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
