At a Glance
- Tasks: Support clients in launching and growing their advertising revenues with strategic recommendations.
- Company: Join Mirakl, a leader in marketplace innovation with a diverse and supportive culture.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Collaborate with a global team and leverage AI tools for client success.
- Why this job: Make a real impact in the fast-paced world of retail media and eCommerce.
- Qualifications: 3+ years in retail media or eCommerce, strong communication skills, and a Master's degree.
The predicted salary is between 63000 - 77000 £ per year.
About Mirakl: Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy. Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus). With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers.
Our Values: Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique. Our 5 values guide how we collaborate:
- Work Hard Together: Teamwork and collaboration are the foundation of our success
- Get Things Done: We prioritize action and efficiency for impactful results
- Go Above & Beyond: We tackle challenges proactively and always aim for excellence
- Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
- Satisfy & Empower Clients: We're committed to our clients' success
About the role: Launched three years ago, Mirakl Ads is Mirakl's global Retail Media technology, empowering eCommerce and Marketplace operators to run successful and profitable Retail Media programs. Now entering a new phase of scale, Mirakl Ads is expanding its client base, developing its media offering, and accelerating its impact across key markets worldwide. As an Experienced Customer Success Consultant for Mirakl Ads, reporting to the Director of Customer Success, your primary mission is to support Mirakl Ads clients in launching and growing their advertising revenues - from strategy design to day-to-day performance optimization.
The ideal candidate is a driven, curious and client-obsessed professional, who thrives in complex, fast-moving environments and brings the energy and structure needed to turn ambition into results.
What you will do at Mirakl: The Experienced Customer Success Consultant will have a strong impact on Mirakl Ads growth, managing a portfolio of key clients across all stages of their journey.
- Lead clients from strategy to implementation: define their Retail Media vision and Mirakl Ads roadmap, design the right organizational setup, co-build a sharp commercial action plan with the right KPIs, and drive execution - ensuring a successful and lasting integration of Retail Media into their business, from first workshops through go-live and beyond
- Deliver strategic recommendations at business reviews, presenting to client teams and C-levels, sharing market insights and case studies to inspire performance and long-term growth
- Design and implement the right KPI frameworks to monitor clients' advertising network performance and continuously identify growth levers
- Support clients in the day-to-day optimization of their Mirakl Ads use (placements, campaign configuration, etc.), ensuring platform adoption and maximizing advertising revenues
- Lead tailored workshops and training sessions to ensure optimal onboarding and sustained platform mastery over time
As part of a growing and structured team, you will also:
- Contribute to the continuous improvement and industrialization of Customer Success processes and tooling, ensuring scalable and efficient operations as the Mirakl Ads client base grows.
- Collaborate with BI teams to analyze client activity and monitor advertising network performance
- Leverage AI tools and capabilities to enhance the way we deliver value to clients and scale our operations - from automating reporting and insights generation to accelerating strategic recommendations and improving the overall client experience
- Act internally as the voice of the Publisher, providing Sales, Customer Success, and Product teams with actionable insights on how Mirakl Ads fits and solves client needs at scale
- Stay ahead of market trends and competitive dynamics in the Retail Media industry, translating intelligence into strategic recommendations for clients and internal teams
- Contribute your vision in meetings with adtech partners to strengthen Mirakl's positioning in the adtech value chain and support the growth of our global Advertising Services initiative
What Mirakl is looking for:
- Master's Degree in Business or Engineering
- 3+ years of experience in retail media, the eCommerce industry, or in a consulting firm with strong exposure to digital advertising and/or marketplace ecosystems
- Solid knowledge of eCommerce, marketplace, and online advertising, with a strong understanding of adtech value chains
- Excellent communication and presentation skills
- Strong client-facing and project management skills
- Highly business-driven with strong analytical skills, thriving in dynamic environments
- Someone eager to thrive in a scaling business environment, contributing to the continuous improvement of the Mirakl Ads Customer Success practice
- Fluency in English is a must-have; German and/or French is a strong asset, given our key markets.
- Self-motivated and energetic, with experience managing multiple internal stakeholders to deliver commercial goals
- Strong organizational skills and attention to detail
- Willingness to travel internationally
We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning.
Customer Success Consultant - Retail Media employer: Mirakl
Mirakl is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are encouraged to collaborate and innovate. Located in the vibrant city of London, team members benefit from ample opportunities for professional growth and development, alongside a supportive network of passionate colleagues. With a commitment to diversity and a focus on impactful results, Mirakl empowers its employees to thrive in the fast-paced world of marketplace innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Consultant - Retail Media
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mirakl. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mirakl before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Consultant - Retail Media
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mirakl:Your cover letter is your chance to shine! Tell us why you want to work at Mirakl specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mirakl!
How to prepare for a job interview at Mirakl
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
