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For Companies At a Glance
- Tasks: Support clients in optimising their Ads revenues and ensure successful onboarding.
- Company: Join Mirakl, a leader in eCommerce software solutions with a global impact.
- Benefits: Competitive salary, diverse team culture, and opportunities for professional growth.
- Why this job: Be part of a transformative journey in the Retail Media landscape.
- Qualifications: 2-4 years in client-facing roles; strong communication and project management skills.
- Other info: Dynamic work environment with a focus on continuous learning and innovation.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Mirakl
Mirakl is the leading provider of eCommerce software solutions. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business. Since 2012, Mirakl has been pioneering the platform economy, empowering retail and B2B enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media. Mirakl is trusted by Macy’s, Saks, Henry Schein, The Knot, 1800-Flowers, Best Buy, Lowe's, Ulta and 450+ industry-leading businesses worldwide.
About the role:
Mirakl recently announced the launch of a new global Retail Media technology (Mirakl Ads) to empower Marketplace operators to operate successful Retail Media programs. As Customer Success Consultant for Mirakl Ads, reporting to the Manager of Customer Success, your primary mission is to support Mirakl Ads clients in optimizing their Ads revenues through the use of Mirakl Ads.
Your Mission:
- You will play a key role in the growth of Mirakl Ads, supporting a portfolio of strategic clients (newly signed or already live) to ensure successful onboarding, adoption and growth.
Launch Phase:
- Support clients in defining their Mirakl Ads strategy and structuring the right organization and ways of working.
- Lead onboarding workshops and implement a clear action plan with the right KPIs.
- Train and guide client teams through the go-live phase, coordinating key stakeholders.
Operational Phase:
- Develop and execute tailored success plans for each client.
- Monitor performance and identify optimisation levers to improve results (campaign setup, placements, processes).
- Conduct business reviews, providing insights and concrete growth recommendations.
Your Impact:
- Contribute to structuring and improving Mirakl Ads Business Consulting / Customer Success processes.
- Support the sales cycle for Mirakl Ads Sales House when needed (rollout approach, client readiness, success criteria).
- Act as the voice of the Publisher, sharing feedback and recommendations with internal teams (Sales, Customer Success, Product).
- Stay up to date with eCommerce and Retail Media trends and identify growth opportunities.
Your Profile:
- 2–4 years of experience in a client-facing and/or project-driven role (consulting firm, customer success/account management, or project management in eCommerce / CPG / digital).
- Retail Media / adtech experience is a plus, but not mandatory; we value curiosity and strong learning agility.
- Excellent communication and presentation skills.
- Strong client-facing and project management skills, comfortable managing multiple stakeholders.
- Business-driven with analytical skills; thrives in fast-paced, “start-up” style environments.
- Fluency in English – French or any additional language is a strong asset.
- Strong organisation skills and attention to detail.
- Based in London (UK); able to travel internationally whenever required.
We welcome collaborators with diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a global leader powering digital transformation for 450+ of the world’s most innovative retailers and B2B organizations, we strongly encourage you to apply to any of our roles, even if you think you’re not an exact match.
We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans.
Customer Success Consultant - Mirakl Ads employer: Mirakl
Contact Detail:
Mirakl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Consultant - Mirakl Ads
✨Tip Number 1
Network like a pro! Reach out to current employees at Mirakl on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding Mirakl's products, especially Mirakl Ads. Show us that you’re not just familiar with the tech but also passionate about how it can transform eCommerce for clients.
✨Tip Number 3
Practice your presentation skills! As a Customer Success Consultant, you'll need to communicate effectively. Try explaining complex ideas simply to a friend or family member to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Success Consultant - Mirakl Ads
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Consultant role. Highlight your relevant experience in client-facing roles and any knowledge of the advertising landscape, as this will show us you’re a great fit for Mirakl Ads.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've successfully communicated with clients in the past.
Highlight Your Analytical Abilities: We love candidates who can think critically and analyse data. In your application, mention any experience you have with performance monitoring or optimisation strategies, as this aligns perfectly with what we’re looking for in a Customer Success Consultant.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Mirakl
✨Know Your Stuff
Before the interview, dive deep into Mirakl's offerings, especially Mirakl Ads. Understand how their solutions drive growth and efficiency in eCommerce. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Client Success Skills
Prepare examples from your past experiences where you've successfully managed client relationships or projects. Highlight your ability to develop tailored success plans and how you've optimised results for clients. This will demonstrate that you're ready to hit the ground running.
✨Be Ready to Discuss Trends
Stay updated on the latest eCommerce and Retail Media trends. Be prepared to discuss how these trends can impact Mirakl Ads and its clients. Showing that you’re knowledgeable about the industry will set you apart as a candidate who’s proactive and engaged.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the challenges Mirakl Ads is currently facing or how they measure success for their clients. This not only shows your interest but also your strategic thinking skills.
