Change Manager - Operations & Reservations Transformation
We're recruiting on behalf of a well-established leisure and hospitality operator with a network of sites across the UK, currently kicking off a transformation programme spanning operations and reservations. This role sits primarily within the reservations workstream, currently in vendor selection phase for a new core reservation system, but will also have visibility and involvement across the operations workstream given the crossover in people and process impact
As Change Manager, you'll own the people side of a significant technology change, working across three core pillars:
- People — stakeholder engagement, communications, resistance management, and building genuine buy-in across teams who'll be using the new system day to day
- Process — mapping current ways of working, identifying where the new system changes them, and redesigning process to fit
- Technology — supporting vendor selection from a change and adoption lens, then guiding the organisation through implementation, training and adoption of both software and hardware
You'll work closely with a BA on the same workstream, feeding into user engagement, requirements gathering, and training and adoption planning and delivery. This is very much hands‑on delivery, not just strategy.
- Location/travel: Midlands‑based preferred, nationwide travel required with occasional overnight stays
- Contract: Day rate, rolling three‑month contracts, potential to run to three years
- Start: August, September at the latest
- Process: Two‑stage remote interview
Technology Change Manager in Nottingham employer: Mirai Talent
Mirai Talent is an exceptional employer that fosters a vibrant work culture centred around innovation and community engagement. With a focus on meaningful missions, employees have the opportunity to grow alongside a dynamic team while contributing to impactful initiatives like 'she does data.' and the 'Let's Talk Data' podcast. Located in Manchester, the company offers flexible working arrangements and a competitive salary package, making it an attractive choice for those seeking a rewarding career in brand and community management.
