Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with clinical software, installations, and training while collaborating with sales teams.
- Company: Join Mirada Medical, a leader in medical imaging software for oncology.
- Benefits: Gain valuable experience in a dynamic environment with a focus on customer success.
- Why this job: Make a real difference in patient care while developing your skills in a tech-driven field.
- Qualifications: Strong communication skills and a background in clinical systems or software support.
- Other info: Enjoy a collaborative international team atmosphere with opportunities for growth.
The predicted salary is between 30000 - 40000 £ per year.
12 month Fixed Term Contract Maternity Cover
About Mirada Medical Ltd
Mirada is a global medical imaging software company specialising in oncology, working with hospitals, clinicians, and industry partners worldwide. Our software supports clinicians in delivering high quality patient care, and we work closely with customers, distributors, and partners across EMEA, the US, and APAC.
The role
We are looking for a Clinical Systems Support Specialist to join our Customer Success team on a 12 month fixed term contract to cover maternity leave. This role is central to supporting customers across the EMEA region and sits at the intersection of customer support, clinical software deployment, and sales support. The Customer Success team is responsible for delivering revenue and providing global services to our customers, distributors, and value added resellers. This includes installation, training, and technical support, alongside close collaboration with Sales, Product, and third party software partners.
In addition to core support responsibilities, this role will act as sales support for EMEA, working closely with the Sales team to support customers and leads through demos, pre sales activity, and ongoing customer liaison. This is a great opportunity for someone from a clinical, medical imaging, or software background who can quickly learn new technology and communicate confidently with customers.
Key responsibilities
- Acting as the first point of contact for customer support requests via email and telephone
- Recording, responding to, and managing customer support requests in the CRM
- Providing first line diagnosis and resolution of issues relating to Mirada systems
- Supporting customers with user questions and how to guidance on software configuration and use
- Gathering logs, configuration files, and system data to support investigation by second line support
- Liaising with customers to schedule installations and training, balancing internal and customer availability
- Remotely and on site installation, configuration, licensing, and testing of Mirada software for demos and post sales deployments
- Dispatching software licenses for sales demos and customer installations
- Supporting the EMEA Sales team with customer demos, pre sales support, and ongoing customer liaison
- Representing Mirada during both the sales and delivery phases of customer engagements
- Working with business partners on licensing, installation, and support issues
- Providing structured feedback to Product teams as part of the voice of the customer process
- Ensuring all administrative, quality, and regulatory documentation is accurately completed and maintained
- Working closely with the VP of Revenue to support business partners
- Supporting wider service operations activities as required
Essential skills and experience
- Excellent written and verbal communication skills
- Basic understanding of computer networking
- Strong email and telephone business communication skills
- Basic troubleshooting and problem solving abilities
- Ability to clearly document issues and resolution steps within a CRM
- Ability to communicate technical information clearly to both internal teams and customers
- Team player with a collaborative approach
- Ability to rapidly learn new software and technology
- Flexible approach to working hours
- Background in clinical systems, medical technology, medical imaging, or software support
Preferred skills and experience
- Knowledge of DICOM data and networking
- Experience with medical imaging systems and or PACS
- Experience supporting software installations and user training in a healthcare environment
Why join Mirada
You will be part of a collaborative, international team working at the forefront of medical imaging software. This role offers exposure across customer support, clinical software delivery, and commercial sales support, making it ideal for someone who enjoys variety, customer interaction, and working closely with both technical and commercial teams. If you have experience in the med tech space, enjoy working directly with customers, and are comfortable picking up complex software quickly, we would love to hear from you.
Seniority level: Associate
Employment type: Full-time
Job function: Customer Service
Industries: Software Development
Clinical Systems Support Specialist in London employer: Mirada Medical
Contact Detail:
Mirada Medical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Systems Support Specialist in London
✨Tip Number 1
Get to know the company inside out! Research Mirada Medical and understand their products, values, and culture. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insights into the role and might even lead to a referral!
✨Tip Number 3
Prepare for the technical side! Brush up on your knowledge of clinical systems and medical imaging. Being able to discuss these topics confidently will set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that keeps you fresh in their minds.
We think you need these skills to ace Clinical Systems Support Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Clinical Systems Support Specialist role. Highlight relevant experience in customer support, medical imaging, or software deployment. We want to see how your background aligns with what we do at Mirada!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can benefit our Customer Success team. Keep it engaging and personal – we love a bit of personality!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear, concise language and check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Mirada Medical
✨Know Your Stuff
Make sure you brush up on your knowledge of clinical systems and medical imaging software. Familiarise yourself with Mirada's products and how they support clinicians. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating technical information clearly. You might want to prepare examples of how you've successfully communicated complex ideas in the past, whether it was through email or over the phone.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've diagnosed and resolved issues, especially in a tech or clinical setting. Be ready to discuss your troubleshooting process and how you approach problem-solving, as this is key for the Clinical Systems Support Specialist role.
✨Ask Insightful Questions
Prepare thoughtful questions about the Customer Success team and how they collaborate with Sales and Product teams. This shows your enthusiasm for the role and helps you understand how you can contribute to Mirada's success.