Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with clinical software, installations, and training while collaborating with sales teams.
- Company: Join Mirada Medical, a leader in medical imaging software for oncology.
- Benefits: Gain valuable experience in a dynamic environment with a collaborative international team.
- Why this job: Make a real impact in healthcare by helping clinicians deliver high-quality patient care.
- Qualifications: Strong communication skills and a background in clinical systems or software support.
- Other info: Flexible working hours and opportunities for professional growth in the med tech space.
The predicted salary is between 36000 - 60000 £ per year.
12 month Fixed Term Contract Maternity Cover EMEA
About Mirada Medical Ltd
Mirada is a global medical imaging software company specialising in oncology, working with hospitals, clinicians, and industry partners worldwide. Our software supports clinicians in delivering high quality patient care, and we work closely with customers, distributors, and partners across EMEA, the US, and APAC.
The role
We are looking for a Clinical Systems Support Specialist to join our Customer Success team on a 12 month fixed term contract to cover maternity leave. This role is central to supporting customers across the EMEA region and sits at the intersection of customer support, clinical software deployment, and sales support. The Customer Success team is responsible for delivering revenue and providing global services to our customers, distributors, and value added resellers. This includes installation, training, and technical support, alongside close collaboration with Sales, Product, and third party software partners. In addition to core support responsibilities, this role will act as sales support for EMEA, working closely with the Sales team to support customers and leads through demos, pre sales activity, and ongoing customer liaison. This is a great opportunity for someone from a clinical, medical imaging, or software background who can quickly learn new technology and communicate confidently with customers.
Key responsibilities
- Acting as the first point of contact for customer support requests via email and telephone
- Recording, responding to, and managing customer support requests in the CRM
- Providing first line diagnosis and resolution of issues relating to Mirada systems
- Supporting customers with user questions and how to guidance on software configuration and use
- Gathering logs, configuration files, and system data to support investigation by second line support
- Liaising with customers to schedule installations and training, balancing internal and customer availability
- Remotely and on site installation, configuration, licensing, and testing of Mirada software for demos and post sales deployments
- Dispatching software licenses for sales demos and customer installations
- Supporting the EMEA Sales team with customer demos, pre sales support, and ongoing customer liaison
- Representing Mirada during both the sales and delivery phases of customer engagements
- Working with business partners on licensing, installation, and support issues
- Providing structured feedback to Product teams as part of the voice of the customer process
- Ensuring all administrative, quality, and regulatory documentation is accurately completed and maintained
- Working closely with the VP of Revenue to support business partners
- Supporting wider service operations activities as required
Essential skills and experience
- Excellent written and verbal communication skills
- Basic understanding of computer networking
- Strong email and telephone business communication skills
- Basic troubleshooting and problem solving abilities
- Ability to clearly document issues and resolution steps within a CRM
- Ability to communicate technical information clearly to both internal teams and customers
- Team player with a collaborative approach
- Ability to rapidly learn new software and technology
- Flexible approach to working hours
- Background in clinical systems, medical technology, medical imaging, or software support
Preferred skills and experience
- Knowledge of DICOM data and networking
- Experience with medical imaging systems and or PACS
- Experience supporting software installations and user training in a healthcare environment
Why join Mirada
You will be part of a collaborative, international team working at the forefront of medical imaging software. This role offers exposure across customer support, clinical software delivery, and commercial sales support, making it ideal for someone who enjoys variety, customer interaction, and working closely with both technical and commercial teams. If you have experience in the med tech space, enjoy working directly with customers, and are comfortable picking up complex software quickly, we would love to hear from you.
Seniority level: Associate
Employment type: Full-time
Job function: Customer Service
Industries: Software Development
Clinical Systems Support Specialist employer: Mirada Medical
Contact Detail:
Mirada Medical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Systems Support Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the medical imaging and clinical systems space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect role!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers or during interviews, make sure you can clearly explain how your background in clinical systems or software support makes you the ideal fit for the Clinical Systems Support Specialist role.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples of how you've tackled challenges in previous roles. This will demonstrate your ability to handle customer support requests and technical issues effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Mirada and being part of our Customer Success team.
We think you need these skills to ace Clinical Systems Support Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Clinical Systems Support Specialist role. Highlight your relevant experience in clinical systems or medical imaging, and show us how your skills align with what we're looking for.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, we want to see your excellent written and verbal communication skills shine through. Use clear and concise language in your application to demonstrate your ability to communicate technical information effectively.
Be Specific About Your Experience: When detailing your past roles, be specific about your responsibilities and achievements. If you've worked with software support or installations, let us know how you contributed to customer success and any challenges you overcame.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Mirada Medical
✨Know Your Stuff
Make sure you brush up on your knowledge of clinical systems and medical imaging software. Familiarise yourself with DICOM data and networking, as well as any relevant technologies. This will help you answer technical questions confidently and show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating complex technical information in a clear and concise manner. You might want to prepare examples of how you've successfully communicated with customers or resolved issues in the past.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've diagnosed and resolved technical issues. Think about how you approached these problems and what steps you took to ensure customer satisfaction. This will highlight your troubleshooting skills and ability to think on your feet.
✨Prepare for Team Collaboration Questions
As a Clinical Systems Support Specialist, you'll be working closely with various teams. Prepare to share examples of how you've collaborated with others in previous roles. Highlight your team player mentality and how you can contribute to a positive work environment at Mirada.
