At a Glance
- Tasks: Build strong client relationships and lead tender processes to drive growth.
- Company: Aspens Services, a leading contract caterer in the education sector.
- Benefits: Flexible home-based work, competitive salary, and opportunities for professional development.
- Other info: Monday to Friday role with a focus on client satisfaction and growth.
- Why this job: Join a passionate team creating exciting food experiences for young minds.
- Qualifications: Strong relationship-building skills and experience in tender management.
The predicted salary is between 30000 - 40000 £ per year.
Home-based covering the North Region. Aspens Services is a market-leading contract caterer specialising in school food. We don't just serve meals—we create fantastic food experiences that fuel young minds! By blending deep knowledge of the education sector with the latest food trends, we encourage creativity and excitement in every kitchen.
Our commitment to quality care for both clients and children has fueled rapid growth, and we are looking for passionate people like you to join our journey.
The Role:
As a Client Relationship Manager, you will take full ownership of an annual retention target within your region. You will be the bridge between our clients and operational teams, ensuring we not only keep our valued partners happy but also expand our footprint through compelling, high-quality tender responses.
Monday - Friday
37.5 hours per week
52 weeks per year
Your responsibilities will include:
- Client Retention & Growth: Own the annual retention target for your area. Build deep, long-lasting relationships with clients, understand their strategic objectives, and identify organic growth opportunities.
- Tender & Bid Management: Lead the tender process from initial planning to contract award. Collaborate with consultants, operations, and internal departments to craft winning, highly professional proposals.
- Tender Compliance & Quality Control: Ensure all bids are completed to the specifications required, maintaining the highest standards of documentation, accuracy, and brand alignment.
Client Relationship Manager in London employer: Miquill
Aspens Services is an exceptional employer that prioritises the well-being and development of its employees while fostering a vibrant work culture. As a home-based Client Relationship Manager in the North Region, you will enjoy the flexibility of remote work, alongside opportunities for professional growth within a rapidly expanding company dedicated to creating fantastic food experiences for schools. Join us to be part of a passionate team that values creativity, collaboration, and the drive to make a meaningful impact in the education sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Miquill. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Miquill before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Relationship Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Miquill:Your cover letter is your chance to shine! Tell us why you want to work at Miquill specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Miquill!
How to prepare for a job interview at Miquill
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
