At a Glance
- Tasks: Manage a dynamic warehouse team and enhance customer relationships in a fast-paced environment.
- Company: Join a top global logistics company with a strong operational foundation.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Flexible working hours to meet demanding customer deadlines and excellent career advancement opportunities.
- Why this job: Lead a passionate team and make a real impact on customer satisfaction and operational success.
- Qualifications: Experience in retail fashion logistics and strong leadership skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
You will be working for a Top 100 global forwarder, with 150 offices in 80 countries, providing access to 5,000 logistics professionals worldwide. We leverage enthusiasm, experience and resources to reduce costs, improve product availability and increase responsiveness throughout our client’s global supply chains.
The site and team are well established and operationally sound. We require someone to develop the customer relationship, who has a proven strength in the operational administration that sits behind a large warehouse operation.
Job Purpose: Manage staff members to make sure operations align with the vision of the company and our customer SLA. Manage the customer service aspect of the site and step in to resolve issues promptly to prevent/limit service failure. Promote the goals of the organisation daily with each employee, while optimising and improving the bottom line.
Job Duties:
- Manage the day-to-day activities of a single user warehouse site.
- Key contact for the customer, providing timely, accurate feedback and responding efficiently to the customers’ requirements.
- Ensure smooth running of the facility operations including administration, financial management, performance management and Health, Safety & Welfare.
- Provide strong leadership support to the warehouse team and manage staff through performance and training.
- Ensure labour turnover, customer service levels and profitability are measured through continuous improvement culture, the MIQ Way.
- Manage and lead Health and Safety, AEO and other compliance.
- Maintain effective communications at all levels including senior management to provide a 'window’ into the areas of responsibility/customer.
Key Skills:
- Extensive site operational experience in the retail fashion logistics sector, with an administrative bias.
- Team management: Manage the day-to-day warehousing operation to ensure efficient and effective utilisation of an operational team of up to 200 staff.
- Performance and development of staff to align and motivate the team to deliver and exceed customer expectations.
- Client Management and Communication: Ability to develop, manage, and cultivate relationships with the customer to help support planning and execution of strategic goals.
- Planning and Problem solving: Demonstrate a strong track record of problem solving and solid analytical skill capability, to look at and find solutions for a variety of operational challenges.
Person Specification: The ideal candidate will need excellent communication skills, as the role requires extensive customer contact at board level. The role requires an individual who is flexible and able to manage and lead others. The customers operation is driven by the administration processes, and this has been highlighted as a key focus area, so the ability to understand and improve administration processes is vital. The role is site based and will require flexible working hours to support demanding customer deadlines.
Skills required:
- Excellent communication and team-working skills.
- Experienced people manager.
- Retail fashion logistics experience.
- Commercial awareness and business acumen.
- Open book & activity based commercial models.
- Customer relationship.
- Coaching / Mentoring.
- Strong Leadership.
- Analytical & problem solving.
- Process design & operating procedures.
- Persuasiveness.
- Resilience when facing setbacks.
- Enthusiasm.
- Microsoft Office package advanced level.
- Health & Safety management.
- Ability to 'think on your feet’ while working under pressure to tight deadlines.
- Full Clean driving license.
Competitive benefits!
Contract Manager in Purfleet employer: MIQ LOGISTICS
As a Top 100 global forwarder, we pride ourselves on fostering a dynamic and inclusive work environment where every Office Administrator plays a crucial role in our success. Our commitment to employee growth is evident through ongoing training opportunities and a culture that values teamwork and open communication. Located in a vibrant area with access to a diverse range of logistics professionals, we offer a unique chance to be part of a global network while enjoying a supportive workplace that prioritises both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Manager in Purfleet
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and retail fashion sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their customer service goals and think of examples from your past experience that align with their needs. This will show them you’re not just another candidate, but someone who truly gets their business.
✨Tip Number 3
Practice your communication skills! Since this role involves extensive customer contact, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online platforms to refine your pitch and responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and let’s make it happen!
We think you need these skills to ace Contract Manager in Purfleet
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contract Manager role. Highlight your experience in operational administration and team management, especially in the retail fashion logistics sector. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your communication skills and explain how you can develop customer relationships. Don’t forget to mention your problem-solving abilities and how you can contribute to our continuous improvement culture.
Showcase Your Leadership Skills:We’re looking for someone who can lead a team effectively. In your application, share examples of how you've motivated staff and improved performance in previous roles. This will help us see your potential as a strong leader in our warehouse operations.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at MIQ LOGISTICS
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of retail fashion logistics. Understand the key challenges and trends in the industry, as well as how operational administration plays a crucial role in warehouse management. This will help you demonstrate your expertise and show that you're the right fit for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you motivated staff, resolved conflicts, or improved performance. Being able to articulate your leadership style and how it aligns with the company's vision will set you apart.
✨Master Client Management Scenarios
Anticipate questions related to client management and communication. Prepare to discuss how you've built and maintained relationships with clients, especially at senior levels. Highlight your ability to provide timely feedback and resolve issues efficiently, as this is key to the role.
✨Demonstrate Problem-Solving Prowess
Be ready to tackle hypothetical operational challenges during the interview. Think through your problem-solving process and be prepared to share examples of how you've approached similar situations in the past. This will showcase your analytical skills and ability to think on your feet under pressure.
