Customer Service Advisor in Leighton Buzzard

Customer Service Advisor 📍 Location: Hybrid – Leighton Buzzard, Bedfordshire (1 day in the office per week) 🏢 Industry: Healthcare Textiles 🕒 Type: Full-Time | Permanent 📝 About the Role We’re looking for a Customer Service Advisor to join our established customer service team within the medical textile sector. Reporting to the European Customer Services Manager, you’ll play a key role in ensuring an excellent customer journey across all touchpoints, primarily focusing on UK customers while also supporting wider multi-channel operations. This role is perfect for someone who is customer-focused, digitally confident, and thrives in a fast-paced environment. If you’re proactive, organised, and an excellent communicator, we’d love to hear from you. 🎯 Key Responsibilities 🔧Operational Support (70%) * Process customer orders and respond to enquiries by phone and email in a timely and professional manner * Provide updates on order status, delivery timelines, and potential delays to customers and sales representatives * Manage backorders, coordinate deliveries, and resolve issues effectively * Collaborate with internal teams (Sales, Finance, Logistics) to ensure smooth order fulfilment 🚀 Strategic Initiatives (15%) * Recommend alternative or complementary products tailored to customer needs * Support the European Customer Services Manager with special projects to enhance the customer experience 🤝 Team Collaboration (15%) * Take part in team meetings to review performance and share improvement ideas * Contribute to process optimisation and training initiatives 📚 Qualifications * Minimum 3 years’ experience in a similar customer services position * Proficient in Microsoft Office Suite essential * Familiarity with Microsoft Dynamics 365 Business Central is a strong advantage 🙋 ♀️ Who You Are * Clear and confident communicator with excellent written and verbal skills * Passionate about delivering first-class customer service * Comfortable with digital tools and quick to learn new systems * Organised, detail-oriented, and able to manage multiple priorities * Collaborative team player with a problem-solving mindset * Adaptable, proactive, and results-driven 🏢 Working Conditions * Hybrid model: 1 day per week in the office (collaboration, training, and team meetings) * Standard working hours (9am – 5pm, Mon – Fri) * 🌟Why Join Us? * Be part of a values-led company that champions innovation, integrity, and sustainability * Competitive salary with a comprehensive benefits package, including: * Annual performance bonus * Pension * EAP available to all employees * A collaborative and forward-thinking environment where your input counts * Opportunities for career development and meaningful contribution to a purpose-driven business