At a Glance
- Tasks: Lead quality and performance initiatives to enhance care services and drive improvement.
- Company: MioCare, a values-driven organisation dedicated to high-quality care in Oldham.
- Benefits: Competitive salary, supportive culture, and opportunities for professional growth.
- Other info: Join a collaborative team focused on continuous learning and development.
- Why this job: Make a real impact on the quality of care and support for the community.
- Qualifications: Leadership experience in quality assurance and a passion for improving care services.
The predicted salary is between 57000 - 63000 £ per year.
Location: Oldham/Hybrid
Hours: Full-time; 37 hours per week
Salary: Circa £60,000 per year (depending on experience)
Closing Date: Sunday 19 July 2026
Role Purpose: MioCare is a values-driven organisation delivering high-quality care and support across Oldham. We’re proud of our supportive culture where people stay, grow, and do meaningful work, and we have a clear ambition to be outstanding, improving outcomes, independence and quality of life for the people we support. This is a pivotal leadership role as we continue to strengthen quality, performance and impact across our services. As Service Director for Quality and Performance, you will build on strong foundations to embed a culture where quality is everyone’s responsibility. Working closely with the Managing Director and Director of Care, you will lead and shape our strategic approach, ensuring we exceed regulatory and contractual standards. You will drive the ongoing enhancement of our quality and performance framework, ensuring we have the right insights to measure outcomes, evidence impact and continuously improve. Just as importantly, you will champion a culture of learning, scaling what works well and embedding learning from incidents to strengthen the excellent care we deliver. You will also take a strategic approach to workforce, helping us build a sustainable, skilled and engaged workforce for the future. As part of our Senior Leadership Team, you will play a key role in shaping MioCare’s direction alongside a supportive, collaborative and increasingly ambitious team.
Key Responsibilities:
- Contribute to and help shape the development and delivery of strategy, ensuring plans are realistic and challenging assumptions.
- Providing guidance on activities and targets, plus anticipating and responding to key issues.
- Ensure MioCare has an effective learning and development offer for employees that provides the workforce with the skills and capabilities to deliver high quality services.
- Ensure MioCare has an effective quality assurance framework in place which meets regulatory and compliance standards and drives improvement.
- Improve and enhance the data infrastructure to identify and capture trends, outcomes, service performance KPIs and forecasting data, ensuring accurate and timely data is available to evidence the effectiveness of service delivery to a range of stakeholders.
Please visit our website to download the vacancy Application Pack for full details of the role, including a Role Profile, Person Specification, Terms and Conditions and details of MioCare’s additional Staff Rewards package.
Service Director (Quality and Performance) in Telford employer: MioCare Group
MioCare is an exceptional employer, dedicated to fostering a supportive and collaborative work culture in Oldham. With a strong focus on employee growth and development, we offer comprehensive learning opportunities and a commitment to quality care that empowers our staff to make a meaningful impact in the community. Join us as we strive for excellence and create a sustainable, skilled workforce that thrives on innovation and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Service Director (Quality and Performance) in Telford
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by MioCare Group.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like MioCare Group.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at MioCare Group.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at MioCare Group. Apply directly through us to stand out!
We think you need these skills to ace Service Director (Quality and Performance) in Telford
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of MioCare Group. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Service Director (Quality and Performance), ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at MioCare Group
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of MioCare Group. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
