At a Glance
- Tasks: Provide top-notch IT support and troubleshoot technical issues in a friendly team.
- Company: Join Mintivo, a fast-growing Cloud-first Managed IT Service Provider with a vibrant culture.
- Benefits: Enjoy competitive salary, private healthcare, unlimited holiday, and ongoing training opportunities.
- Other info: Dynamic workplace with fun events, a lounge area, and plenty of cake!
- Why this job: Kickstart your tech career in a supportive environment that values growth and development.
- Qualifications: Customer service skills and some IT experience are essential; no formal qualifications needed.
The predicted salary is between 18750 - 22500 £ per year.
Position
We are looking for a customer focused 1st Line IT Support Engineer to join our Managed Services team. You will be the first point of contact for our customers, providing friendly, efficient, and professional technical support while ensuring issues are logged, triaged, and resolved in line with agreed SLAs.
This role is ideal for someone starting or building their career in IT, with a clear progression path into 2nd Line.
Who We Are
Mintivo is a Cloud-first Managed IT Service Provider based in Chippenham. Mintivo has grown +50% year on year. We have assembled a strong Board of Directors and Senior Leadership Team; built an incredible workforce, and have an extremely high reputation, winning multiple awards since our launch in 2018. With customers in a variety of sectors, this role is a fantastic opportunity to join a high-growth organisation that truly values both employees and customers as well as providing a huge amount of future career opportunities.
What We Offer
People & Culture is the heartbeat of Mintivo. We believe success is built from within and are incredibly proud of our team, our working environment and our fun, friendly and inclusive office culture. It is a fast paced, energetic and fun environment to be in. As an employee we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career and become the very best in your field of work.
#TeamMintivo isn’t just a cliched hashtag made up for social media - it’s a true reflection of what it’s like to work for us.
- Salary range £21,500 - £25,000 per annum, experience based and benchmarked in our industry and region
- Private Healthcare
- Unlimited holiday
- Performance and salary reviews
- Enrolment into the Mintivo Academy, aimed at your training and development needs with time available to complete during working hours
- Access to online courses, work related plus more, all at your fingertips
- Auto Enrolment pension scheme
- Staff and Customer referral scheme
- Great working atmosphere and balanced work environment – we are high performance and we take good care of each other
- Employee socials and events run by our Social Committee
- On site lounge area and Minchester bar
- Lots of cake and fruit
- And of course, you get to work for a fast-growing, modern, market leader like us!
Main Duties
Customer Support & Ticket Management
- Act as the first point of contact for customer IT issues via phone, email, and ticketing system
- Log, categorise, prioritise, and manage support tickets accurately
- Resolve common issues at first contact where possible
- Escalate incidents to 2nd line with clear troubleshooting notes
Technical Support
- Provide 1st line support across:
- Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Windows 11 desktops and laptops
- User account management
- Printers, peripherals, and basic networking issues
- Support user onboarding and offboarding tasks
- Follow standard operating procedures and knowledge base articles
Service Quality & Communication
- Keep customers informed of progress and resolution times
- Ensure all actions and resolutions are clearly documented
- Meet or exceed SLA and customer satisfaction targets
- Represent the company professionally at all times
Learning & Development
- Actively build technical knowledge through training and hands on experience
- Contribute to internal documentation and knowledge base articles
- Shadow 2nd line engineers and assist with basic project tasks where appropriate
Essential Skills & Experience
- Strong customer service and communication skills
- Basic understanding of IT concepts and troubleshooting
- Familiarity with Windows OS and Microsoft applications
- Ability to follow processes and manage multiple tickets
- Positive attitude with a willingness to learn
- Exposure to Microsoft 365 administration
- Basic knowledge of Active Directory or Entra ID
Desirable
- Experience in a helpdesk or MSP environment
- IT qualifications or training (CompTIA, Microsoft, IT apprenticeship)
Personal Attributes
- Friendly, professional, and calm under pressure
- Organised with good attention to detail
- Eager to learn and develop technical skills
- Team player with a customer first mindset
Qualifications
No formal qualifications are required but it is important that you have some relevant technical skills and/or experience.
Who You Are
Excellent customer service is at the heart of what we do – you have an enthusiastic “can do” attitude who will be a welcomed addition to a positive team in a great environment.
You have a willingness to learn from others while striving to benefit and add value for our customers. You will be keen to learn and progress.
Notes
37.5 hours a week Mon‑Fri. Due to the nature of the job some occasional work at weekends and outside of normal hours may be required.
Travel to customer sites may be required so the ability to travel as and when required needs to be considered.
This role requires a DBS and BPSS security checks.
Mintivo Ltd are committed to securing the best talent regardless of gender, race, religion, age, sexual orientation, marital status, disability or any other characteristic that makes you, you.
Please only apply if you have the Right to Work in the UK.
1st Line IT Support Engineer in Chippenham employer: Mintivo
Mintivo is an exceptional employer located in Chippenham, offering a dynamic work environment where innovation and collaboration thrive. As a member of our Managed Services team, you'll benefit from ongoing professional development opportunities, a supportive culture that values your contributions, and the chance to work with cutting-edge Microsoft technologies. Join us to be part of a team that prioritises employee growth and fosters a passion for problem-solving in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support Engineer in Chippenham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues and be ready to demonstrate your problem-solving skills. Show them that 'can do' attitude!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Mintivo is all about growth and development, so make sure to highlight your ambition and willingness to learn when you apply through our website.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
We think you need these skills to ace 1st Line IT Support Engineer in Chippenham
Some tips for your application 🫡
Craft a Catchy CV:Your CV is your first impression, so make it count! Highlight your relevant experience, especially any service desk roles or IT support skills. Keep it clear and concise, and don’t forget to tailor it to the role at Mintivo!
Write a Personalised Cover Letter:This is your chance to shine! Share why you’re excited about the 1st Line IT Support Engineer position and how your skills align with Mintivo’s values. A personal touch goes a long way in showing us you’re genuinely interested.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love a methodical approach, so share your thought process and any tools you used to resolve problems effectively.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mintivo
✨Know Your Tech Basics
Brush up on your technical knowledge, especially around desktop support, Active Directory, and Office 365. Be ready to discuss your experience with troubleshooting and resolving basic technical issues, as this will likely come up during the interview.
✨Show Off Your Customer Service Skills
Since exceptional customer service is key for this role, prepare examples of how you've provided great support in previous positions. Think about specific situations where you turned a frustrated customer into a satisfied one.
✨Demonstrate Your Enthusiasm
Mintivo values a 'can do' attitude, so be sure to express your eagerness to learn and grow within the company. Share your ambitions and how you plan to develop your skills further, showing that you're not just looking for a job, but a career.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about Mintivo's culture, training opportunities, and what success looks like in this role. This shows you're genuinely interested and helps you assess if it's the right fit for you.
