Senior Client Success Manager

From fast answers to deep insights, Mintel has provided research and intelligence solutions to consumer-focused businesses for more than 50 years. With a combination of world-class syndicated tools and custom insight solutions, we are the eyes and ears in the markets that matter and the insights behind our clients’ next big idea.

Are you passionate about data, consumer trends and innovation? Do you have that special blend of analytical and people skills? Would you like to work in a dynamic and international team to support a prestigious portfolio of global brands and local companies across the South East Asia region? If yes, this could be the right job for you.

You will be working with some of the world’s leading FMCG brands to ensure Mintel's market leading data and insight is applied to support their commercial objectives. You will achieve this by providing best-in-class level of service through the whole client lifecycle of onboarding, training, and product engagement. You could be guiding some of South East Asia’s most recognisable brands to uncover the trends behind zero-waste launches, emerging flavours, marketing to Generation Z, and much more!

What you will be doing:

• Maintain, and continue to grow, Mintel’s industry-leading client satisfaction and retention rates.
• Show the value of Mintel’s data and insights through interactions that may include:

• Delivering tailored trainings to encourage the adoption of Mintel products to help answer client business questions and embed Mintel in their day to day roles and responsibilities.
• Proactively communicating with clients about the most relevant product features/insights for their specific business needs.
• Responding to client briefs and preparing analysis to bring data to life using pre-published syndicated content and analysis from Mintel’s proprietary research products.
• Presenting syndicated content to clients in an interactive and confident manner.
• Probing and understanding client questions/briefs to map out the best way to answer client questions using syndicated content, analysis from Mintel’s proprietary research products and/or consulting solutions.

Who we are looking for:

• 5 years’+ experience gained in a B2B research or professional services environment.
• A passion and knowledge for the world of FMCG is also highly desirable.
• Highly developed analytical skills, able to quickly interpret a wealth of information from different sources to build compelling stories with a commercial conclusion.
• Advanced standard in the use of Microsoft Excel and PowerPoint.
• Fluency in written and spoken English with first class communication skills.
• Proven organisational skills and ability to multitask and prioritise/manage a heavy workflow.
• A solution-driven and results focused attitude.
• Having the right attitude; based on enthusiasm, ambition, and a positive outlook.
• Self-motivated learning mindset with the discipline to structure your own workspace.
• Flexibility to travel regularly within the South East Asia region to meet with clients.
• Ideally, you will have completed a business-related degree.

What We Offer:

• Culture that supports true collaboration whilst embracing remote working.
• Flexible start and end times.
• Blended (office/home) approach to work.
• Approach to personal development where we encourage individuals to grow and share what they’ve learned.
• Social events, both within the department and across the company.
• Home office IT equipment allowance.
• Generous annual leave and wider circle employee benefits.
• Additional one day off to celebrate your birthday.
• Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness and Mintel Gives).
• Mintel gives employees 2 days leave per year to join local volunteering activities.
• Mental health and wellbeing support via Modern Health App.
• Beautifully designed offices to foster collaboration and fun.

Mintel is an equal opportunity employer committed to the strength of an inclusive workplace.