People Operations Specialist

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The People Operations Specialist leads the delivery of employee lifecycle services across multiple South APAC countries in a decentralized shared services model. This role ensures process consistency, systems accuracy, and employee experience quality by owning onboarding and offboarding processes, coordinating benefits and payroll inputs, and serving as a go-to resource for system-related guidance and compliance.

What You Will Be Doing

• Own and execute onboarding and offboarding processes across the supported South APAC countries, ensuring documentation, systems, access, and communication are complete and compliant.
• Manage employee data in company’s HR System, UKG effectively. Employee lifecycle changes i.e job transfers, leaves management, benefits management and resignations are updated efficiently.
• Act as a key UKG support resource for employees and managers—providing basic training, troubleshooting, and promoting self-service adoption.
• Preparation of monthly payroll details for South APAC countries for submission to Payroll team for payroll processing.
• Coordinate with external vendors (e.g., insurance providers, immigration services) for onboarding and ongoing People-related services.
• Maintain and track regionally required leave records, benefits documents, and other compliance-sensitive information.
• Prepare employee lifecycle related letters i.e employee verification, promotion, salary adjustment, work visa support etc.
• Provide monthly reporting and analytics (e.g., turnover, joiners/leavers, headcount) to regional leadership.
• Support internal audits and implement system/process improvements where appropriate.
• Support in any other task related to HR global operations matters as and when required.

Self Development

• Encouraged to expand regional compliance knowledge and UKG system expertise.
• Access to internal learning pathways, workshops, and optional HR certifications.
• May lead small process improvement projects or contribute to global process alignment.
• Opportunity to coordinate or participate in cross-functional development initiatives.

Who We Are Looking For

• Minimum 3 years' HR Generalist experience; work experience in a shared service model preferred.
• A detail-oriented and meticulous job incumbent.
• Critical and possess good analytical problem-solving skills.
• Self-motivated with initiative to learn and explore.
• Strong written and verbal communication skills.
• Excellent interpersonal abilities.
• Regional experience in managing HR Operations for South APAC countries Malaysia, Singapore, Thailand, India, Australia and/or New Zealand is a plus.
• Proficient with other HRIS and related HR software.

What We Offer

• A culture that supports true collaboration whilst embracing remote working.
• Flexible start time and end time.
• Blended (office/home) approach to work.
• Approach to personal development where we encourage individuals to grow and share what they’ve learned.
• Social events, both within the department and across the company.
• Generous annual leave and wider circle employee benefits.
• Additional one day off to celebrate your birthday.
• Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness, and Mintel Gives).
• Giving back is part of our culture with this in mind, Mintel gives employees 2 days' leave per year to join local volunteering activities organised by our Mintel Gives (where applicable).
• Mental health and wellbeing support via Modern Health App.
• Beautifully designed offices foster collaboration and fun.

Mintel is an equal-opportunity employer that is committed to the strength of an inclusive workplace.