At a Glance
- Tasks: Be the friendly face of Mintel, ensuring a welcoming experience for clients and colleagues.
- Company: Join Mintel, the leading market intelligence agency with a focus on innovation.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Enjoy a vibrant work culture with opportunities to collaborate globally.
- Why this job: Make a real impact by enhancing client experiences and supporting a dynamic workplace.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 27000 - 27000 € per year.
Location: St Paul's, London
This is a Permanent Full-Time position, 37.5 hours per week Monday to Thursday, 9:00 - 17:30, Friday 9:00 - 17:00. This role is paying up to £27,000.
Mintel are the world's leading market intelligence agency and we aspire to provide the market intelligence behind every great business decision. We are looking to hire a Receptionist/Facilities Assistant ideally with hospitality industry experience who is customer service focussed and also a team player.
What You'll be doing:
- Represent Mintel and be the face of the business by providing a welcome experience for clients, visitors and colleagues.
- Support the day-to-day running of Mintel House and company apartments, ensuring they are maintained to a high standard.
- Assist with ad hoc requirements from our Belfast and German offices.
- Assist with the management of the company vehicle fleet.
- Coordinate internal and external social events and staff welfare.
- Organize catering for meetings and events as required.
- Arrange taxis, restaurant reservations and courier services for employees and clients.
- Work alongside our dedicated travel management company to organize business travel and accommodation across our global regions.
- Assist with travel and entry requirements including registering employee VISAs.
- Be responsible for departmental purchases using the company credit card and track and record all expenses on our finance recording platform.
- Collaborate with all aspects of the business across global regions and various departments and fulfill reasonable requests.
- Act as a First Aider and Fire Marshal when required and undertake training to perform these duties.
- Supervise external vendors providing cleaning, security and maintenance services.
- Update calendars, schedule meetings and ensure that meeting rooms are kept tidy and presentable.
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
- Perform routine maintenance tasks including but not limited to; replacing light bulbs, using hand tools to complete repairs and manual handling.
Skills and Experience:
- Excellent spoken and written communication skills.
- The ability to show initiative and attention to detail.
- A down to earth, friendly, confident and trustworthy and enthusiastic approach.
- A can do attitude and hands-on approach to fixing problems.
- Excellent time management and organisational skills.
- Reliable, approachable and adaptable.
- Great team working skills but also the ability to work autonomously and take responsibility for fulfilling tasks and meeting deadlines.
- Previous experience in a customer or client facing role preferred.
If you want to find out more about life at Mintel visit our website at www.mintel.com.
Receptionist & Facilities Assistant in London employer: Mintel
At Mintel, located in the vibrant St Paul's area of London, we pride ourselves on being an exceptional employer that values our employees' contributions and fosters a collaborative work culture. With a focus on professional growth, we offer opportunities for development and training, ensuring that our team members thrive in their roles while enjoying a supportive environment. Join us to be part of a forward-thinking company that not only leads in market intelligence but also prioritises employee well-being and engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist & Facilities Assistant in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mintel. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience in customer service can translate into the Receptionist & Facilities Assistant role. Confidence is key!
✨Tip Number 3
Dress the part! First impressions matter, especially in a client-facing role. Make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Receptionist & Facilities Assistant in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, we’re looking for someone who can represent Mintel and create a welcoming atmosphere.
Tailor Your Application:Make sure to tailor your application to the role of Receptionist & Facilities Assistant. Highlight any relevant experience in customer service or hospitality, and showcase how your skills align with what we’re looking for. This will help us see why you’d be a great fit!
Be Detail-Oriented:Attention to detail is key in this role, so make sure your application reflects that! Double-check for any typos or errors, and ensure that your formatting is neat and professional. A polished application shows us you care about the little things.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the information you need about the role and our company. Plus, it helps us keep everything organised!
How to prepare for a job interview at Mintel
✨Know the Company Inside Out
Before your interview, take some time to research Mintel. Understand their services, values, and what makes them a leader in market intelligence. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Receptionist & Facilities Assistant, you'll be the face of the company. Prepare examples from your past experiences where you've excelled in customer service. Highlight how you handled difficult situations or went above and beyond for clients.
✨Demonstrate Your Organisational Skills
This role requires excellent time management and organisational skills. Be ready to discuss how you prioritise tasks and manage your time effectively. You could even bring a planner or a list of past projects to illustrate your approach.
✨Be Ready for Practical Scenarios
Expect some situational questions during the interview. Think about how you would handle specific scenarios related to the role, like coordinating an event or managing unexpected requests. Practising these responses can help you feel more confident.
