Overview
As a Commercial Change & Transformation Manager at Mintel, you will translate transformation priorities into practical adoption plans that boost commercial effectiveness. You’ll work across Commercial Leadership, Revenue Operations and Client Success to communicate changes, embed new ways of working, and measure impact. Your initial focus is CRM transformation, ensuring clear communications and consistent adoption across the org. You’ll shape cross-functional change programs that improve execution while balancing strategy with hands-on delivery. This is a mission-driven role at a global market intelligence leader with a strong emphasis on stakeholder alignment and measurable adoption impact.
Responsibilities
- Translate transformation priorities into adoption plans with milestones and actions
- Assess impact on processes, roles, data standards, tools and ways of working; tailor support to each area
- Identify audiences across functions and regions; coordinate readiness interventions
- Define adoption objectives, success metrics, and actionable items that demonstrate value
- Build relationships with commercial leaders and programme teams; manage change champion network
- Facilitate workshops, listening sessions and feedback forums; translate insights into actions
- Identify concerns and adoption risks; coordinate appropriate responses
- Equip leaders and managers to communicate and reinforce change
- Deliver change and adoption plans, readiness interventions and governance
- Produce communications calendars, manager toolkits, FAQs and a central information hub
- Run adoption campaigns, reinforcement plans and feedback reports
- Provide dashboards, risk analysis and continuous-improvement recommendations
- Maintain integrated action schedules and track risks, issues and decisions
Key requirements
- 3+ years in change management, communications, business transformation, Commercial Operations, Revenue Operations or related field
- Experience supporting commercial or business-process transformation with emphasis on user adoption
- Proven ability to help commercial or client-facing teams adopt new technology or processes
- Ability to translate change plans and stakeholder feedback into practical adoption activities
- Strong stakeholder management, influencing and facilitation skills; ability to work with senior stakeholders
- Programme or project management capability with multi-workstream coordination
- Clear written and verbal communication; ability to simplify complex change into actionable messages
- Data literacy and experience with qualitative and quantitative readiness/adoption measures
- Cross-functional collaboration across Commercial, Technology and Operations
- stakeholder management
- facilitation
- clear communication
- change management
- program/project management
- adoption analytics
Commercial Change & Transformation Manager in London employer: Mintel
At Mintel, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Senior Product Designer, you'll enjoy the flexibility of a hybrid working model, generous holiday allowances, and opportunities for personal development, all while contributing to meaningful projects that shape global consumer insights. Join us in a dynamic environment where your creativity and expertise will directly impact our clients and the industries we serve.
