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For Companies At a Glance
- Tasks: Support clients with data insights, create newsletters, and provide training on Mintel tools.
- Company: Join a dynamic team at Mintel, a leader in market research and insights.
- Benefits: Enjoy flexible hours, generous leave, and mental health support.
- Why this job: Make a real impact by helping clients succeed with data-driven insights.
- Qualifications: Strong analytical skills, tech-savvy, and excellent communication abilities.
- Other info: Collaborative culture with opportunities for personal development and social events.
The predicted salary is between 36000 - 60000 £ per year.
What You Will Be Doing:
- Responding to Ad-Hoc Client Requests: Providing timely and thorough responses to ad-hoc client questions and research requests using the appropriate Mintel data and insights.
- Creating Recurring Client Newsletters: Create newsletters for clients on a recurring basis in various formats using Mintel’s platforms to highlight new data and insights related to the client’s industry.
- Collaborating: Working closely with Client Success Managers on client engagement and providing support as needed with data analysis and reporting on client usage.
- Client Support: Working alongside other members of the Client Support team to provide support on a range of issues from subscription access problems through to customer requests for market research support.
- Live Chat Support: Answering clients’ inquiries through live chat.
- Client Training: Conduct virtual training sessions on how to use Mintel Tools upon request by the Commercial Team.
- Representing Mintel: Operating as a competent and knowledgeable expert in Mintel's methodologies and processes across a broad range of verticals; providing timely and thorough responses to ad-hoc client questions.
Who We are Looking For:
- Data & Insights Enthusiast: You have a strong academic or professional background in analyzing data, insights, and market research. You can find creative ways to help clients digest and derive insights from large sets of data. You should be familiar with pivot tables, v-lookups, and other formulas, in addition to sorting and manipulating data.
- Tech-savvy: You have experience working with SaaS platforms such as Mixpanel and Microsoft Dynamics CRM and you can learn new technologies quickly.
- Detail-Oriented: You have excellent attention to detail and strong organizational skills. You are dedicated to quality, ensuring accuracy and efficiency in your work to elevate Mintel as a top insights company.
- Great communicator: You have extremely polished verbal and written communication skills, and can adapt your communication style to suit each client and internal business partner.
- Self-Directed: You take initiative to solve problems and uncover opportunities, and you are eager to take ownership and accountability for the success of your client portfolio.
- A Multi-tasker: You can handle multiple projects simultaneously and with different deadlines, which includes producing and delivering reports.
- Client-obsessed: You are passionate about client service and you are driven to help your clients achieve success.
- Naturally curious: You are naturally curious and great at navigating client conversations, asking second and third-level questions to get at the heart of clients’ challenges and goals.
Working Hours: 1.00pm to 9.30pm.
What We Offer:
- A culture that supports true collaboration whilst embracing remote working.
- Flexible start times and end times.
- Home based but need to be in the office for onboarding, team meetings and ongoing training throughout the year.
- Approach to personal development where we encourage individuals to grow and share what they’ve learned.
- Social events, both within the department and across the company.
- Generous annual leave and wider circle employee benefits.
- Additional one day off to celebrate your birthday.
- Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness, and Mintel Gives).
- Giving back is part of our culture with this in mind, Mintel gives employees 2 days' leave per year to join local volunteering activities organised by our Mintel Gives (where applicable).
- Mental health and wellbeing support via Modern Health App.
- Beautifully designed offices foster collaboration and fun.
- Mintel is an equal-opportunity employer that is committed to the strength of an inclusive workplace.
Client Success Executive (US-EMEA Hours) in London employer: Mintel
Contact Detail:
Mintel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Executive (US-EMEA Hours) in London
✨Tip Number 1
Get to know the company inside out! Research Mintel's values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients and internal teams, being able to articulate your thoughts clearly is key. Try mock interviews or even chat with friends to get comfortable.
✨Tip Number 3
Show off your data skills! Be ready to discuss how you've used data analysis in past roles. Bring examples of how you've turned insights into actionable strategies for clients—this will really impress us!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you note expressing your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind.
We think you need these skills to ace Client Success Executive (US-EMEA Hours) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with data analysis and client support. We want to see how your skills align with what we do at Mintel!
Show Off Your Communication Skills: Since great communication is key for this role, use your written application to demonstrate your polished verbal and written skills. Keep it clear, concise, and engaging – just like you would when chatting with a client!
Highlight Your Tech Savviness: Mention any experience you have with SaaS platforms or data tools. We love tech-savvy candidates who can quickly adapt to new technologies, so don’t hold back on showcasing your skills!
Be Yourself!: Let your personality shine through in your application. We’re looking for someone who’s not just qualified but also a great fit for our team culture. So, don’t be afraid to show us your passion for client success!
How to prepare for a job interview at Mintel
✨Know Your Data
Brush up on your data analysis skills, especially with tools like pivot tables and v-lookups. Be ready to discuss how you've used these in past roles to derive insights from large datasets. This will show your potential employer that you're not just familiar with the tools, but you can also apply them effectively.
✨Master the Art of Communication
Since this role involves a lot of client interaction, practice articulating your thoughts clearly and concisely. Prepare examples of how you've adapted your communication style to suit different clients or situations. This will demonstrate your polished verbal and written communication skills.
✨Show Your Client-Obsessed Mindset
Think of specific instances where you've gone above and beyond for a client. Be ready to share stories that highlight your passion for client service and how you've helped clients achieve their goals. This will resonate well with the company's focus on client success.
✨Prepare for Live Chat Scenarios
Since live chat support is part of the job, consider practising responses to common client inquiries. You could even role-play with a friend to simulate the experience. This will help you feel more confident and prepared to handle real-time client questions during the interview.
