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- Tasks: Support and grow relationships with top clients in the consumer packaged goods sector.
- Company: Join a leading social network focused on client success and innovative solutions.
- Benefits: Enjoy flexible work options, professional development opportunities, and a vibrant company culture.
- Why this job: Be part of a dynamic team that values client success and personal growth.
- Qualifications: Strong communication skills, tech-savvy, and a passion for client service are essential.
- Other info: Ideal for those eager to learn and make an impact in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
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You will partner with an Account manager to support, retain and grow a group of our well-known clients across the consumer packaged goods industry. Day-to -day responsibilities include:
- Uncovering Objectives: Recognizing and activating against client business objectives, showcasing the value of Mintel solutions at every interaction
- Tracking Account Health: Monitoring the account’s status consistently to identify churn risk and working actively to eliminate that risk
- Conducting Translations: You will be responsible for conducting translations of appropriate US presentations to adapt to the Latin and South American markets
- Function as a Client Advocate : Providing internal feedback to sales, product, content and marketing on how we can better serve our clients
- Manage all Post-Sales Activity: Working collaboratively with clients demonstrating your strong relationship building, product knowledge, planning and execution
- Maintaining a Deep Understanding of our Suite of Products: Proactively communicating with clients about the most relevant features/functionality/insights for their specific business needs
- Creating a Plan: Ensuring there is a plan in place with each client by conducting regular check-in calls for tactical items and performing strategic business reviews for alignment of objectives and outcomes
- Partnering with Internal Groups: Developing a plan for making our products a part of each client’s preferred partner list
- Multi-Tasking: Simultaneously managing multiple clients who are at different points on the account lifecycle
- Identifying Opportunities : Discovering proactive ways to develop new training materials designed to ensure successful user onboarding, support business-wide adoption and deepen the desire to use our products
- Engaging in Internal Discussions : Translating client usage and feedback into actionable insights and feature ideas
We Are Looking for People Who Are:
- Client-obsessed: You are passionate about client service and you are driven to help your clients achieve success.
- People Smart: You are able to easily adapt to different personalities and levels within an organization.
- Committed to personal growth: You are committed to continuous learning and growth, constantly pushing yourself outside of your comfort zone to develop your skill set.
- Commercially-minded : You are easily able to identify potential growth opportunities and you can comfortably and enthusiastically pitch our suite of products if prompted.
- Naturally curious: You are naturally curious and great at navigating client conversations, asking second and third level questions to get at the heart of clients’ challenges and goals.
- Humble: You are humble, yet confident. You willingly admit when you need help, and you know how and when to utilize the resources and people around you. You are also willing to share your own knowledge for the benefit of the team.
- Self-Directed : You take initiative to solve problems and uncover opportunities, and you are eager to take ownership and accountability for the success of your client portfolio.
- Great communicator : You have extremely polished verbal and written communication skills, and can adapt your communication style to suit each client and internal business partner.
- Tech-savvy : You have excellent Excel and PowerPoint skills. You are able to find creative ways to help clients digest and derive insights from large sets of data. You have experience working with usage tools, such as Mixpanel and Salesforce.com.
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Client Success Manager – LatAm employer: Mintel
Contact Detail:
Mintel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager – LatAm
✨Tip Number 1
Familiarise yourself with the consumer packaged goods industry. Understanding the specific challenges and trends in this sector will help you engage more effectively with clients and demonstrate your value as a Client Success Manager.
✨Tip Number 2
Brush up on your communication skills, especially in Spanish and Portuguese if applicable. Being able to communicate fluently with clients in their native language can significantly enhance your relationship-building efforts.
✨Tip Number 3
Showcase your tech-savviness by getting comfortable with tools like Mixpanel and Salesforce.com. Familiarity with these platforms will not only help you manage client accounts more effectively but also demonstrate your ability to leverage technology for client success.
✨Tip Number 4
Prepare to discuss how you would approach client onboarding and training. Having a clear plan for how to ensure clients successfully adopt and utilise the products will set you apart as a proactive candidate.
We think you need these skills to ace Client Success Manager – LatAm
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client management, particularly in the consumer packaged goods industry. Emphasise your ability to build relationships and manage multiple clients effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for client success and how your skills align with the job requirements. Mention specific examples of how you've helped clients achieve their goals in previous roles.
Showcase Your Communication Skills: Since great communication is key for this role, ensure that your application reflects your polished verbal and written skills. Use clear and concise language, and consider including a brief example of a successful client interaction.
Highlight Your Tech Savviness: Mention your proficiency with tools like Excel and PowerPoint, as well as any experience with usage tools such as Mixpanel and Salesforce.com. This will demonstrate your ability to analyse data and present insights effectively.
How to prepare for a job interview at Mintel
✨Showcase Your Client-Obsessed Mindset
During the interview, emphasise your passion for client service. Share specific examples of how you've helped clients achieve their goals in previous roles, demonstrating your commitment to their success.
✨Demonstrate Your People Skills
Be prepared to discuss how you adapt your communication style to different personalities. Use anecdotes that highlight your ability to build strong relationships and navigate various organisational levels.
✨Highlight Your Curiosity and Problem-Solving Skills
Show your natural curiosity by asking insightful questions about the company's clients and challenges. Discuss how you've previously identified opportunities and solved problems, showcasing your proactive approach.
✨Prepare for Technical Questions
Since the role requires tech-savviness, brush up on your Excel and PowerPoint skills. Be ready to discuss how you've used data tools like Mixpanel or Salesforce.com to derive insights and support clients effectively.
