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For Companies At a Glance
- Tasks: Support clients by providing insights and training to enhance their experience with Mintel services.
- Company: Join a dynamic team at Mintel, focused on client success and innovation.
- Benefits: Opportunities for personal growth, flexible working, and a supportive team environment.
- Why this job: Make a real impact by helping clients achieve their business goals and drive success.
- Qualifications: Strong communication skills, tech-savvy, and a passion for client service.
- Other info: Open to diverse profiles; your unique skills could be the perfect fit!
The predicted salary is between 36000 - 60000 £ per year.
What You Will Be Doing
- Building usage, interest, and awareness of Mintel services with your clients through training and research support that will help to achieve increasing renewal rates and maximum growth within each account.
- Co-facilitating monthly or quarterly calls with clients to share insights and gather feedback to understand business objectives.
- Providing timely and thorough responses to ad-hoc client questions and researching requests using the appropriate Mintel tools and services.
- Proactively curating and delivering insights produced by our analyst team each week, ensuring that the insights are strategically aligned to the clients’ business objectives.
- Monitoring client usage monthly, identifying and understanding changes in usage and flagging any concerns to the Account Manager.
- Working with the Account Manager to produce and deliver thorough partnership reviews for each client yearly (or as requested by the client).
- Operating as a competent and knowledgeable expert in Mintel's methodologies and processes across a broad range of verticals including financial services, insurance and telecom.
We Are Looking for People Who Are
- Client-obsessed: You are passionate about client service and you are driven to help your clients achieve success.
- People Smart: You are able to easily adapt to different personalities and levels within an organization.
- Committed to personal growth: You are committed to continuous learning and growth, constantly pushing yourself outside of your comfort zone to develop your skillset.
- Commercially-minded: You are easily able to identify potential growth opportunities and you can comfortably and enthusiastically pitch our suite of products if prompted.
- Naturally curious: You are naturally curious and great at navigating client conversations, asking second and third level questions to get at the heart of clients’ challenges and goals.
- Humble: You are humble, yet confident. You willingly admit when you need help, and you know how and when to utilize the resources and people around you. You are also willing to share your own knowledge for the benefit of the team.
- Self-Directed: You take initiative to solve problems and uncover opportunities, and you are eager to take ownership and accountability for the success of your client portfolio.
- Great communicators: You have extremely polished verbal and written communication skills, and can adapt your communication style to suit each client and internal business partner.
- Tech-savvy: You have excellent Excel and PowerPoint skills. You are able to find creative ways to help clients digest and derive insights from large sets of data. You have experience working with usage tools, such as Mixpanel and Salesforce.com.
Client Success Manager- Comperemedia employer: Mintel
Contact Detail:
Mintel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager- Comperemedia
✨Tip Number 1
Get to know the company inside out! Research Mintel's services and understand how they align with client needs. This will help you tailor your conversations and show that you're genuinely interested in helping clients succeed.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with various personalities, it’s crucial to adapt your style. Try role-playing with friends or family to get comfortable with different scenarios.
✨Tip Number 3
Show off your curiosity! Prepare some insightful questions about potential clients' challenges and goals. This will not only demonstrate your interest but also help you stand out as someone who’s eager to dive deep into their needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Client Success Manager- Comperemedia
Some tips for your application 🫡
Show Your Client-Obsessed Side: When writing your application, make sure to highlight your passion for client service. Share specific examples of how you've helped clients achieve success in the past. We want to see that you’re driven to make a difference!
Tailor Your Communication Style: Since great communication is key for this role, adapt your writing style to match the tone of the job description. Use clear and concise language, and don’t forget to showcase your polished verbal and written skills. We love a good communicator!
Be Humble Yet Confident: In your application, strike a balance between showcasing your achievements and acknowledging areas where you’ve learned or needed help. We appreciate candidates who are confident in their abilities but also humble enough to seek support when needed.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re tech-savvy and know how to navigate online processes!
How to prepare for a job interview at Mintel
✨Know Your Client Inside Out
Before the interview, dive deep into understanding the company’s services and how they align with client success. Familiarise yourself with Mintel's methodologies and tools, as well as their key clients and industries. This will help you demonstrate your client-obsessed mindset and show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since great communication is crucial for this role, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated with clients in the past, especially during challenging situations. Tailor your responses to reflect how you can adapt your style to different personalities, just like the job requires.
✨Demonstrate Your Curiosity
During the interview, ask insightful questions that show your natural curiosity about the role and the company. Think about what challenges clients might face and how you could help them overcome these. This not only highlights your problem-solving skills but also aligns with the company's value of being naturally curious.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific client scenarios. Think through potential challenges you might encounter in the role and prepare structured responses. Use the STAR method (Situation, Task, Action, Result) to frame your answers, showcasing your self-directed approach and ability to take ownership of client success.
