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- Tasks: Support clients' success by ensuring they get the most from Mintel's market-leading data.
- Company: Join Mintel, a forward-thinking company dedicated to client satisfaction and collaboration.
- Benefits: Enjoy a hybrid working culture, generous holiday allowance, and personal development opportunities.
- Why this job: Make a real impact by helping clients achieve their commercial objectives with our insights.
- Qualifications: 1+ years in B2B services, strong analytical skills, and excellent communication abilities.
- Other info: Be part of a vibrant team with social events and a commitment to giving back.
The predicted salary is between 36000 - 60000 £ per year.
At Mintel, we are only successful when our clients are successful, receiving value from our service, and continuing to partner with us on a recurring basis. The focus of this role is to support the continued high retention rate of Mintel subscription clients by ensuring Mintel\’s market leading data and insight is applied to its full extent within our clients’ business to support their commercial objectives.
You will achieve this by providing best-in-class levels of service through the whole client lifecycle of onboarding, product adoption, value-led engagement, advocacy and retention.
With Clients:
- Maintain and continue to grow Mintel’s industry-leading client satisfaction and retention rates.
- Uncover and activate against client business objectives, showcasing the value of Mintel solutions at every interaction. Interactions may include:
- Delivering advanced training of Mintel products to showcase how Mintel data will support clients in their role or departmental goals.
- Proactively communicating with clients about the most relevant product features/insights for their specific business needs.
- Responding to client briefs and preparing analysis to bring data to life using pre-published syndicated content.
- Liaising with our analysts to bring their expertise closer to our clients showcasing the value of their subscriptions
With Mintel\’s Internal Team:
- Partner with the Account Directors in the region to ensure we manage all accounts effectively and deliver client engagement plans together.
- Track account health to identify churn risk and work actively to eliminate that risk.
- Function as a client advocate in internal discussions; provide internal advice to sales, product development, content and marketing on new applications for our products and how we can better serve our clients.
- Translate client usage and feedback into actionable insights and ideas for new training materials and service activities.
- Efficiently logging all service activities on our CRM system including collating detailed feedback following client engagement.
What We Are Looking For:
- 1 years’+ experience gained in a B2B research or professional services environment. A passion and knowledge for the world of professional services (including finance) is also highly desirable.
- Highly developed analytical skills, able to quickly interpret a wealth of information from different sources to build compelling stories with a commercial conclusion
- Advanced standard in the use of Microsoft Excel and PowerPoint.
- Fluency in written and spoken English with first class communication skills. This includes being totally at ease on the telephone or face to face with clients at a variety of levels.
- Proven organisational skills and ability to multitask and prioritize and manage a heavy work flow.
- A solution-driven and results-focused attitude. Having the right attitude based on enthusiasm, ambition, and a positive outlook, should all be characteristics you cherish and display.
- Flexibility to travel regularly within the region to meet with clients.
What You\’ll Get In Return:
- A culture that supports true collaboration whilst embracing remote working with a company wide hybrid working week.
- Approach to personal development where we encourage individuals to grow and share what they’ve learned.
- Social events, both within the department and across the company
- Generous holiday allowance with the opportunity to buy back additional holiday.
- A day off to celebrate your birthday
- Giving back is part of our culture with this in mind Mintel gives each employee 2 days per year to give to a worthwhile cause.
Mintel is an equal opportunities employer and welcomes applications from all qualified candidates.
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Client Success Manager employer: Mintel
Contact Detail:
Mintel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info on the company culture and what they value in a Client Success Manager.
✨Tip Number 2
Prepare for your interviews by understanding Mintel's products inside out. Show us how you can leverage their data to meet client needs. The more you know, the better you can demonstrate your fit for the role!
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of client interaction, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Mintel team.
We think you need these skills to ace Client Success Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for client success and professional services shine through. We want to see that you genuinely care about helping clients achieve their goals with our products.
Tailor Your Experience: Make sure to highlight your relevant experience in B2B research or professional services. We love seeing how your past roles have prepared you for this position, so don’t hold back on those details!
Be Clear and Concise: We appreciate a well-structured application. Keep your language clear and to the point, showcasing your analytical skills and ability to communicate effectively. Remember, first impressions count!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Mintel
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Mintel's products and services. Familiarise yourself with how they can benefit clients in various sectors. This will help you demonstrate your knowledge and show that you're genuinely interested in helping clients succeed.
✨Showcase Your Communication Skills
As a Client Success Manager, you'll need to communicate effectively with clients at all levels. Practice articulating your thoughts clearly and confidently. Consider role-playing common client scenarios with a friend to refine your approach and ensure you're comfortable discussing complex topics.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific client situations. Think about past experiences where you've successfully managed client relationships or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Demonstrate Your Analytical Skills
Since the role requires strong analytical abilities, be ready to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've interpreted data to create compelling narratives that align with business objectives. This will show that you can add value to Mintel's clients.