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For Companies At a Glance
- Tasks: Support clients by showcasing Mintel's data and insights to drive their success.
- Company: Join Mintel, a leader in market research with a focus on client satisfaction.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real impact by helping clients achieve their business goals with our insights.
- Qualifications: Fluency in Italian and Spanish, plus experience in a client-facing role.
- Other info: Dynamic team environment with opportunities for travel and networking.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Client Success Executive – fluent Italian and Spanish
Join the Client Success Executive – fluent Italian and Spanish role at Mintel. We are successful when our clients are successful, and this role focuses on maintaining and growing Mintel’s high client retention rate by delivering best‑in‑class service through onboarding, product adoption, value‑led engagement, advocacy, and retention.
Key Responsibilities
- Uncover and activate client business objectives, showcasing the value of Mintel solutions at every interaction.
- Deliver advanced training of Mintel products in Spanish, Italian, and English to support client goals.
- Proactively communicate relevant product features and insights tailored to specific business needs.
- Respond to client briefs and prepare analysis that brings data to life through storytelling using pre‑published syndicated content in the client’s preferred language.
- Connect clients with category experts for on‑demand content presentations or expert points of view to demonstrate how Mintel insights can be valuable for their business objectives.
- Partner with the multicultural team of CPG Account Directors to conduct regular check‑in calls for tactical items and perform strategic business reviews for alignment of objectives and outcomes.
- Simultaneously manage multiple clients at different points on the account lifecycle.
- Maintain a deep understanding of the Mintel suite of products and how usage of each can provide value to clients from a variety of sectors, verticals, and departments.
- Track account health to identify churn risk and act to eliminate that risk.
- Function as a client advocate in internal discussions; provide internal advice to sales, product development, content, and marketing on new applications for our products and how we can better serve our clients.
- Translate client usage and feedback into actionable insights and ideas for new training materials and service activities.
- Efficiently log all service activities on our CRM system, including collating detailed value statements following client engagement.
Successful Candidates Will Need To Have
- 1+ year of experience in a B2B research environment, ideally in a client‑facing role with a passion for the Southern Europe, Middle East, and Africa CPG market.
- Highly developed analytical skills, able to quickly interpret a wealth of information and data from different sources to build compelling stories with a commercial conclusion.
- Advanced standard in the use of Microsoft Excel, PowerPoint, and Microsoft Dynamics.
- Fluency in written and spoken English, Italian, and Spanish with first‑class communication skills, including ease on the telephone or face‑to‑face with clients at a variety of levels.
- Proven organisational skills and ability to multitask, prioritise, and manage a heavy workflow.
- A solution‑driven and results‑focused attitude, enthusiasm, ambition, and a positive outlook.
- Strong networking skills or a clear desire to develop them, building relationships internally and externally to support client success.
- Flexibility to travel regularly within the region to meet with clients.
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Client Success Executive - fluent Italian and Spanish employer: Mintel
Contact Detail:
Mintel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Executive - fluent Italian and Spanish
✨Tip Number 1
Get to know the company inside out! Research Mintel's products and services, and understand how they help clients achieve their goals. This knowledge will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills in Italian and Spanish! Since this role requires fluency in these languages, make sure you're comfortable discussing Mintel's offerings and client needs in both. Role-play with a friend or use language apps to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former Mintel employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Building relationships can give you insider info that could set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Mintel team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Client Success Executive - fluent Italian and Spanish
Some tips for your application 🫡
Showcase Your Language Skills: Since we're looking for someone fluent in Italian and Spanish, make sure to highlight your language proficiency right at the start. Use examples of how you've used these languages in a professional setting to connect with clients.
Tailor Your Application: Don’t just send a generic CV and cover letter! Tailor your application to reflect how your experience aligns with our client success goals. Mention specific skills or experiences that relate to the responsibilities outlined in the job description.
Be Client-Focused: Remember, this role is all about client success! In your application, share stories that demonstrate your ability to understand client needs and how you’ve helped them achieve their objectives. This will show us you’re the right fit for the team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Mintel
✨Know Your Stuff
Make sure you have a solid understanding of Mintel's products and how they can benefit clients. Brush up on the Southern Europe and Middle East and Africa CPG market trends, as this will help you demonstrate your expertise during the interview.
✨Showcase Your Language Skills
Since fluency in Italian and Spanish is key for this role, be prepared to switch between languages during the interview. Practice explaining Mintel's value proposition in both languages to show your comfort level and communication skills.
✨Prepare Client Scenarios
Think of examples from your past experience where you've successfully managed client relationships or solved problems. Be ready to discuss how you would approach onboarding and engaging clients at Mintel, highlighting your solution-driven attitude.
✨Ask Insightful Questions
Prepare thoughtful questions about Mintel's client success strategies and how they measure retention rates. This shows your genuine interest in the role and helps you understand how you can contribute to their goals.
