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- Tasks: Create engaging content and build genuine community connections around financial wellbeing.
- Company: Mintago, a socially conscious fintech platform focused on financial empowerment.
- Benefits: Flexible hours, unlimited leave, learning budget, and private medical insurance.
- Why this job: Be the voice of Mintago and transform financial topics into relatable conversations.
- Qualifications: 2+ years in community management, excellent communication, and creative thinking skills.
- Other info: Join a dynamic team with a mission to improve financial futures.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Mintago is an innovative financial wellbeing platform that helps both employers and their employees with their financial health. We are on a mission to improve how people manage their financial world. As a socially conscious technology business, we want to make a positive impact on society. We believe in changing people’s financial futures through the workplace.
If you’re the type of person who sees a boring B2B LinkedIn post and thinks \”I could make this 10x more engaging,\” loves building genuine connections at scale through AI & automation, and gets genuinely excited about turning financial complexities into content people actually want to engage with – this role is for you!
We’re looking for a social storyteller who doesn’t just post content – but sparks conversations. Someone who can break the B2B mould while staying true to our mission of financial empowerment.
ROLE DEFINITION
You’ll be the voice and bridge between Mintago and our audience – cultivating engaging content in all formats and genuine relationships across platforms while turning insights into actionable feedback for our product and marketing teams.
You’ll be our chief conversation starter, community whisperer, and the person who makes sure Mintago never sounds like every other fintech company. Think of yourself as part creative director, part AI & algorithm guru, community therapist, and trend forecaster.
This is a creative, hands‑on role where you’ll build brand presence, foster engagement, and help our founders establish thought leadership in the financial wellbeing space. This role is of a strategic storyteller.
The ideal candidate is insanely creative, tech‑savvy, has impeccable communication skills, and is not afraid of being the face of the brand.
What excites you
- Turning a financial topic into a LinkedIn post that feels relevant for our audience and encourages genuine comments
- Spotting the exact moment a trend peaks and riding the wave perfectly
- Building authentic relationships with our audience who become genuine brand advocates
- Creating content that makes people stop scrolling and share with colleagues
- Turning customer pain points into conversations that actually help people
- Using AI & automation to reach scale beyond core channels
- Creating repeatable playbooks and playing with paid budgets to boost your content
- Learning and collaborating with the marketing team on cross‑channel campaigns
- Being in a constant test and learn cycle, measuring performance, gathering insights, and building new hypotheses
- Working with some of the best media buyers in the industry to boost your organic reach with paid tactics
KEY RESPONSIBILITIES
1. Social Creative & Community Building
- Develop and execute community strategies across LinkedIn, Meta, and review platforms
- Foster genuine two‑way conversations, becoming the first to know what resonates with our audience
- Transform review platforms into showcases of genuine customer love stories
- Identify and nurture brand advocates, creators, and ambassadors
- Monitor community discussions and turn insights into actionable feedback for internal teams
- Test new channels such as Reddit, YouTube, or X
2. Content That Breaks Rules (The Right Ones)
- Create thumb‑stopping content that makes complex financial concepts feel simple, engaging, and actionable for both our buyers (companies) and our users (employees)
- Develop our brand voice that’s smart, helpful, and refreshingly human
- Support founder personal branding with content that showcases genuine expertise (not corporate fluff)
- Stay ahead of digital culture while knowing exactly when we should participate vs. when to sit it out
- Keep up with internet culture, tech trends, and know when to lean in or stay authentic
- Spot opportunities for creative campaigns that other B2B brands wouldn’t dare try
3. Community Experiences & Events
- Execute online and offline experiences (AMAs, challenges, virtual hangouts, meetups)
- Organise virtual events and webinars that provide genuine value to our community
- Manage review platforms (G2, Trustpilot, Capterra) and encourage positive advocacy
- Build opportunities for in‑person events that can translate into online and vice‑versa
4. Analytics & Strategy
- Track engagement metrics and community sentiment to identify growth opportunities
- Conduct market research and competitive analysis for strategic insights
- Report on community feedback to inform product development and marketing strategies
WHAT WE’RE LOOKING FOR
Essential
- 4+ years in community management or social media, preferably B2B SaaS
- Deep understanding of LinkedIn and Meta platform dynamics
- Excellent written communication with a tone that’s human, witty, and authentic
- Deep understanding of social monitoring and management platforms such as Hootsuite, Brandwatch, Buffer, BuzzSumo
- Extensive experience in providing strategic reporting beyond top engagement metrics, correlating to the entire customer journey
- Creative strategic thinking with ability to develop innovative engagement initiatives
- Hands‑on experience with utilising AI and automation to create, edit, and scale social campaigns (AI clips, comments, video snippets, creative, copy, etc.)
- Comfortable in a fast‑paced startup environment, wearing multiple hats
- Experience organising online events such as webinars, Instagram Live, etc.
- Expertise in graphic design and professional video editing tools (Figma & Adobe, Capcut, Descript, etc.)
- Ability to learn about and expertly communicate financial solutions and understand their implications
The X‑Factor
Knowledge of SEO and content marketing
Benefits
- Your choice of work kit (ThinkPad or MacBook Pro)
- Hybrid work (2 days in office)
- Budget for equipment to set up your home office
- A flexible company discretionary unlimited leave policy + your birthday off
- Flexible company hours so you can fit your life commitments – no fixed hours as we trust you to manage your time and focus on outcomes delivered
- A ÂŁ300 yearly budget for your own learning and development
- Mintago matches your pension contributions up to 4%
- Private medical insurance (provided by Vitality)
- Life insurance (provided by MetLife)
- Cash plan (provided by Medicash)
- Enhanced parental leave that increases with tenure (1st at 9 months and 2nd level at 2 years)
- Access to retail & holiday package discounts
- Access to salary sacrifice benefits across cycle to work, mobile, gym, tech, groceries and EV
The Selection Process
- 30‑minute initial call with our Head of People
- 30‑minute functional call with our Head of Marketing
- A Creative Challenge task to be presented in our offices to 2 of our Marketing team
- A behavioural interview with 2 members of teams other than Marketing
We aim to get back to candidates within 1‑2 working days of each stage being completed, and to have the selection process within 2‑3 weeks since the first call. At times, we receive more applications than we can review, but we try to respond to applications within the week if possible.
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Community Manager employer: Mintago Limited
Contact Detail:
Mintago Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Manager
✨Tip Number 1
Get your networking game on! Connect with people in the industry on LinkedIn, join relevant groups, and engage in conversations. The more you put yourself out there, the better your chances of landing that Community Manager role.
✨Tip Number 2
Show off your creativity! When you get the chance to chat with potential employers, share your ideas on how you’d make financial topics engaging. They’ll love seeing your passion for turning complex concepts into relatable content.
✨Tip Number 3
Don’t just apply – stand out! Use our website to showcase your personality and skills. Tailor your approach to highlight how you can spark conversations and build genuine relationships within the community.
✨Tip Number 4
Stay ahead of the curve! Keep an eye on trends in both the fintech space and social media. Being able to discuss current events and how they relate to Mintago’s mission will show you’re the perfect fit for the role.
We think you need these skills to ace Community Manager
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your true self shine through. We want to see your personality and creativity, so don’t be afraid to show us how you can turn financial topics into engaging content.
Tailor Your Application: Make sure to customise your application for the Community Manager role. Highlight your experience in community management and how it aligns with our mission at Mintago. Show us why you’re the perfect fit!
Showcase Your Creativity: We love innovative thinkers! Include examples of past projects or campaigns where you’ve turned complex ideas into relatable content. This is your chance to impress us with your creative flair!
Apply Through Our Website: Don’t forget to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Mintago Limited
✨Know Your Audience
Before the interview, take some time to understand Mintago's mission and values. Familiarise yourself with their approach to financial wellbeing and think about how you can contribute to their community-building efforts. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Creativity
As a Community Manager, creativity is key! Prepare examples of past content you've created or community initiatives you've led. Be ready to discuss how you turned complex topics into engaging content and how you fostered genuine conversations within a community.
✨Engage with Current Trends
Stay updated on the latest trends in both the fintech space and social media. During the interview, share your insights on what’s currently resonating with audiences and how you would apply this knowledge to Mintago's community strategy. This shows that you’re proactive and in tune with the digital landscape.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask your interviewers. Inquire about their current community strategies, challenges they face, or how they measure success. This not only demonstrates your interest but also gives you a chance to showcase your strategic thinking and understanding of community dynamics.
