Retail Leadership Coach: Drive KPIs & Customer Experience
Retail Leadership Coach: Drive KPIs & Customer Experience

Retail Leadership Coach: Drive KPIs & Customer Experience

Full-Time 30000 - 42000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a dynamic team to achieve KPIs and enhance customer experience.
  • Company: Exciting high-street fashion retailer in vibrant Edinburgh.
  • Benefits: Competitive pay, employee discounts, and opportunities for career advancement.
  • Why this job: Join a fast-growing brand and make a real impact on customer satisfaction.
  • Qualifications: Proven leadership skills and retail operations knowledge required.
  • Other info: Be part of a creative environment with a focus on visual excellence.

The predicted salary is between 30000 - 42000 £ per year.

A high-street fashion retailer in Edinburgh is looking for a Deputy Store Manager to lead the team and drive brand performance. You will be responsible for achieving KPIs, ensuring excellent visual standards, and managing stock. The ideal candidate will possess proven leadership skills and a solid understanding of retail operations, contributing to a unique customer experience in a vibrant, fast-growing environment.

Retail Leadership Coach: Drive KPIs & Customer Experience employer: Mint Velvet

As a leading high-street fashion retailer in Edinburgh, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to excel. With a strong focus on professional development, we offer comprehensive training programmes and clear pathways for career advancement, ensuring that our team members thrive in their roles. Join us to be part of a vibrant environment where your contributions directly impact customer experience and brand success.
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Contact Detail:

Mint Velvet Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Retail Leadership Coach: Drive KPIs & Customer Experience

✨Tip Number 1

Network like a pro! Reach out to your connections in the retail industry, especially those who have experience in leadership roles. They might have insider info on job openings or even refer you directly to hiring managers.

✨Tip Number 2

Show off your skills in interviews! Prepare examples of how you've driven KPIs and enhanced customer experiences in previous roles. We want to see your leadership style in action, so be ready to share specific stories that highlight your impact.

✨Tip Number 3

Research the company culture! Before your interview, dive into the retailer's values and mission. This will help you tailor your responses and demonstrate that you're not just a fit for the role, but also for the team.

✨Tip Number 4

Apply through our website! We make it super easy for you to submit your application and showcase your passion for retail leadership. Plus, it gives us a chance to see your enthusiasm right from the start!

We think you need these skills to ace Retail Leadership Coach: Drive KPIs & Customer Experience

Leadership Skills
KPI Management
Retail Operations Knowledge
Visual Merchandising
Stock Management
Customer Experience Enhancement
Team Management
Performance Analysis
Communication Skills
Adaptability
Problem-Solving Skills

Some tips for your application 🫡

Show Off Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've motivated teams and driven performance in previous roles. Use specific examples that demonstrate your ability to achieve KPIs and enhance customer experience.

Tailor Your Application: Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to our job description. Mention your understanding of retail operations and how you can contribute to our vibrant environment in Edinburgh.

Keep It Professional Yet Engaging: While we appreciate a friendly tone, remember to keep your application professional. Use clear language and avoid jargon. We want to get to know you, so let your personality shine through while still being respectful and focused on the role.

Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position right there!

How to prepare for a job interview at Mint Velvet

✨Know Your KPIs

Before the interview, make sure you understand the key performance indicators (KPIs) relevant to the retail industry. Be ready to discuss how you've successfully driven KPIs in your previous roles and share specific examples of how you achieved them.

✨Showcase Your Leadership Skills

Prepare to talk about your leadership style and how it has positively impacted your team. Think of a few scenarios where you motivated your team or resolved conflicts, as this will demonstrate your ability to lead effectively in a fast-paced environment.

✨Visual Standards Matter

Since visual merchandising is crucial in retail, be prepared to discuss your approach to maintaining high visual standards. Bring along examples of displays you've created or improved, and explain how they enhanced the customer experience.

✨Customer Experience Focus

Think about what makes a unique customer experience and be ready to share your ideas. Discuss any initiatives you've implemented that improved customer satisfaction, as this will show your commitment to creating a vibrant shopping atmosphere.

Retail Leadership Coach: Drive KPIs & Customer Experience
Mint Velvet

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