At a Glance
- Tasks: Support daily operations and drive continuous improvement in customer care.
- Company: Join Mint Velvet, a brand known for its commitment to outstanding customer service.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Other info: Thrive in a fast-paced environment while coaching a dedicated team.
- Why this job: Make a real difference by delivering exceptional service and resolving complex queries.
- Qualifications: Strong communication skills and a proactive mindset are essential.
The predicted salary is between 27000 - 33000 £ per year.
Mint Velvet is seeking a Customer Care Operations Specialist to support daily operations, maintain service levels, and drive continuous improvement across the department. You will work with the Senior Customer Care Manager to analyse data, resolve complex queries, and coach the team to deliver exceptional service.
The role requires strong communication, a proactive mindset, and the ability to thrive in a fast-paced environment while upholding Mint Velvet’s commitment to outstanding customer service.
Customer Care Operations Lead employer: Mint Velvet
MINT VELVET offers a vibrant and inclusive work culture in the heart of Liverpool, where creativity and teamwork thrive. As a part-time Personal Stylist & In-Store Experience Lead, you will enjoy flexible working hours, opportunities for personal growth within the fashion retail industry, and the chance to contribute to a stylish shopping experience that resonates with our brand values. Join us to be part of a supportive team that values your passion for fashion and commitment to exceptional customer service.
