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- Tasks: Lead a passionate team to deliver exceptional customer service and drive sales in-store.
- Company: Join Mint Velvet, a chic and contemporary fashion brand on Oxford Street.
- Benefits: Enjoy a competitive salary, generous holiday, staff discounts, and career growth opportunities.
- Why this job: Be part of a vibrant team shaping the future of retail with relaxed glamour.
- Qualifications: Proven experience in retail management and a passion for fashion.
- Other info: Dynamic work environment with a focus on style and customer experience.
The predicted salary is between 31200 - 42000 £ per year.
1 day ago Be among the first 25 applicants
37.5 hours per week, London John Lewis concession (Oxford Street)
Mint Velvet began when founders Liz Houghton and Lisa Agar-Rea set out to create an unfailingly chic collection of contemporary, great quality staples and elevated fits that they felt were missing from their wardrobes. Feeling frustrated that they couldn’t find anything they wanted to wear, or the great customer service they craved, they started fusing relaxed comfort with glamorous yet wearable fashion trends. Relaxed Glamour was born.
The Role
- Know and share the Mint Velvet brand story, understand how it shapes the here and now and influences the future of retail
- Demonstrate outstanding understanding of Mint Velvet’s market position and competitors and use this to generate and act on any ideas, opportunities or concerns that may impact your store
- Recruit a dynamic, passionate and committed store team who reflect the brand profile and foster a high-performing and efficient culture
- Achieve exceptional visual delivery which reflects the Mint Velvet visual guidelines; creating a sanctuary of style and service that enhances the customer journey and overall experience in-store
- Follow and adhere to all policies and procedures and run a sound and robust operation
- Achieve remarkable results across sales, costs, stock loss and payroll
- Understand the ever-changing retail landscape and use available data to drive an omnichannel approach
You’ll be rewarded with…
A competitive salary and great career prospects in a fast paced and growing business, 33 days holiday (including bank holidays), a discretionary quarterly bonus scheme with generous staff discount and clothing allowance.
To join our vibrant and fast-growing business…
You’ll need to have proven experience in all areas of the role – having managed a small team, and able to consistently deliver great service to our loyal Mint Velvet customers. You’ll need to be an inspirational, helpful and informed role model and know, wear and live the Mint Velvet style.
If you have the experience and passion for this role…
Please apply with your CV, explaining why you’d like to work with us. We look forward to hearing from you!
Requirements
- Seniority level: Associate
- Employment type: Full-time
- Job function: Customer Service
- Industries: Retail Apparel and Fashion
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Concessions Manager employer: Mint Velvet
Contact Detail:
Mint Velvet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concessions Manager
✨Tip Number 1
Get to know the Mint Velvet brand inside out! Familiarise yourself with their story, values, and what makes them stand out in the retail world. This knowledge will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and expectations. A friendly chat can sometimes lead to referrals, which can double your chances of landing that interview!
✨Tip Number 3
Prepare for your interview by practising common questions related to team management and customer service. Think of examples from your past experiences that highlight your skills and how they align with Mint Velvet's vision.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Mint Velvet family. Good luck!
We think you need these skills to ace Concessions Manager
Some tips for your application 🫡
Know Your Brand: Before you start writing your application, take some time to really understand the Mint Velvet brand. We want to see your passion for our style and how you can contribute to our story. Show us that you know what makes us unique!
Tailor Your CV: Make sure your CV is tailored specifically for the Concessions Manager role. Highlight your experience in managing teams and delivering exceptional customer service. We love seeing how your skills align with what we’re looking for!
Be Authentic: When explaining why you want to work with us, be genuine! Share your personal connection to the brand and how you embody the relaxed glamour we stand for. We appreciate authenticity and want to get to know the real you.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Mint Velvet
✨Know the Brand Inside Out
Before your interview, dive deep into Mint Velvet's brand story and values. Understand how their relaxed glamour concept shapes their products and customer experience. This knowledge will help you connect with the interviewers and show your genuine interest in the brand.
✨Showcase Your Leadership Skills
As a Concessions Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on recruitment, training, and fostering a high-performing culture. Highlight any specific achievements that demonstrate your ability to inspire and motivate others.
✨Understand the Retail Landscape
Familiarise yourself with the current retail trends and Mint Velvet's market position. Be ready to discuss competitors and how you can leverage data to drive an omnichannel approach. This will show that you're not just passionate about fashion but also knowledgeable about the industry.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of scenarios where you've dealt with challenges in retail, such as managing stock loss or enhancing customer experiences. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
