Concessions Manager

37.5 hours per week, London John Lewis concession (Oxford Street)

Mint Velvet began when founders Liz Houghton and Lisa Agar-Rea set out to create an unfailingly chic collection of contemporary, great quality staples and elevated fits that they felt were missing from their wardrobes. Feeling frustrated that they couldn’t find anything they wanted to wear, or the great customer service they craved, they started fusing relaxed comfort with glamorous yet wearable fashion trends. Relaxed Glamour was born.

As a Concession Manager at Mint Velvet, you will lead and motivate your team to achieve a range of brand driven KPIs and key objectives such as, Customer Focus – Visual Excellence – Commerciality – Operations & Communication…all while living and representing the Mint Velvet brand values.

Our Values:

With Soul. Courage & Resilience. Passion & Drive. Entrepreneurial Spirit. Collaborative.

The Role:

• Know and share the Mint Velvet brand story, understand how it shapes the here and now and influences the future of retail
• Demonstrate outstanding understanding of Mint Velvet’s market position and competitors and use this to generate and act on any ideas, opportunities or concerns that may impact your store
• Recruit a dynamic, passionate and committed store team who reflect the brand profile and foster a high-performing and efficient culture
• Achieve exceptional visual delivery which reflects the Mint Velvet visual guidelines; creating a sanctuary of style and service that enhances the customer journey and overall experience in-store
• Follow and adhere to all policies and procedures and run a sound and robust operation
• Achieve remarkable results across sales, costs, stock loss and payroll
• Understand the ever-changing retail landscape and use available data to drive an omnichannel approach

You’ll be rewarded with…

A competitive salary and great career prospects in a fast paced and growing business, 33 days holiday (including bank holidays), a discretionary quarterly bonus scheme with generous staff discount and clothing allowance.

To join our vibrant and fast-growing business…

You’ll need to have proven experience in all areas of the role – having managed a small team, and able to consistently deliver great service to our loyal Mint Velvet customers. You’ll need to be an inspirational, helpful and informed role model and know, wear and live the Mint Velvet style.

If you have the experience and passion for this role…

Please apply with your CV, explaining why you’d like to work with us. We look forward to hearing from you!