At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer experiences and achieve brand goals.
- Company: Join the stylish Mint Velvet family, known for relaxed glamour and quality fashion.
- Benefits: Competitive salary, personal development opportunities, and a vibrant work culture.
- Other info: Dynamic retail environment with opportunities for career advancement.
- Why this job: Be a part of a fast-growing brand that values creativity and customer service.
- Qualifications: Proven management experience and a passion for fashion and customer service.
The predicted salary is between 25000 - 30000 £ per year.
Job Responsibilities
- Know and share the Mint Velvet brand story, understand how it shapes the here and now and influences the future of retail.
- Demonstrate outstanding understanding of Mint Velvet's market position and competitors and use this to generate and act on any ideas, opportunities or concerns that may impact your store.
- Recruit a dynamic, passionate and committed store team who reflect the brand profile and foster a high-performing and efficient culture.
- Be proactive in driving your own personal development and continually improving your performance.
- Achieve exceptional visual delivery which reflects the Mint Velvet visual guidelines; creating a sanctuary of style and service that enhances the customer journey and overall experience in-store.
- Follow and adhere to all policies and procedures and run a sound and robust operation.
- Achieve remarkable results across sales, costs, stock loss and payroll.
- Understand the ever-changing retail landscape and use available data to drive an omnichannel approach.
Qualifications
- To join our vibrant and fast-growing business, you will need to have proven experience in all areas of the Manager role—having managed a small team, excelling in people management, and able to consistently deliver great service to our loyal Mint Velvet customers.
- You will be an inspirational, helpful and informed role model, and know, wear and live the Mint Velvet style.
About Mint Velvet
Mint Velvet began when founders Liz Houghton and Lisa Agar-Rea set out to create an unfailingly chic collection of contemporary, great quality staples and elevated fits that they felt were missing from their wardrobes. Feeling frustrated that they couldn't find anything they wanted to wear, or the great customer service they craved, they started fusing relaxed comfort with glamorous yet wearable fashion trends. Relaxed Glamour was born.
Role Overview
As a Retail Concession Manager at Mint Velvet, you will lead and motivate your team to achieve a range of brand‑driven KPIs and key objectives such as Customer Focus, Visual Excellence, Commerciality, Operations & Communication, and Leading the Team—all while living and representing the Mint Velvet brand values.
Concession Store Manager in City of Westminster employer: Mint Velvet
Mint Velvet is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and passion for fashion thrive. As a Concession Store Manager, you will benefit from ongoing personal development opportunities, a supportive team environment, and the chance to lead a dynamic group dedicated to delivering outstanding customer experiences. Located in a fast-paced retail landscape, Mint Velvet offers a unique blend of relaxed glamour and professional growth, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Concession Store Manager in City of Westminster
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Mint Velvet, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Mint Velvet!
We think you need these skills to ace Concession Store Manager in City of Westminster
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Mint Velvet, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Mint Velvet and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Mint Velvet that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Mint Velvet
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
