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- Tasks: Lead after-sales service for solar inverter systems and ensure top-notch customer satisfaction.
- Company: Historic brand in renewable energy, focused on solar technology growth.
- Benefits: Competitive salary, career development, and a collaborative international environment.
- Other info: Opportunity to influence product performance in a growing market.
- Why this job: Shape the future of solar service operations and impact customer experience directly.
- Qualifications: 5+ years in service roles, strong technical knowledge, and leadership skills required.
The predicted salary is between 50000 - 65000 £ per year.
A historic brand in the renewable energy sector, specializing in the production and sale of inverters for photovoltaic systems and storage systems, is currently engaged in an ambitious growth and development journey, supported by significant investments in technology, organization, and management. Its goal is to strengthen its position in the solar inverter market and build a solid, future-oriented structure.
We are seeking an experienced Service Manager to lead and develop our client’s after-sales service operations for solar inverter systems in the UK market. The role is responsible for ensuring high service quality, customer satisfaction, and technical excellence across residential, commercial, and utility-scale PV installations.
As Service Manager, you’ll act as the central interface between customers, service partners and internal teams. You’ll take ownership of service performance, technical escalation and continuous improvement, ensuring systems operate reliably and issues are resolved efficiently.
Key Responsibilities:- Lead and manage after sales service activities for solar inverter systems across the UK
- Ensure timely troubleshooting, repair, replacement and commissioning support
- Monitor and drive service KPIs (response time, resolution time, customer satisfaction, warranty performance)
- Lead, coach and support internal engineers and external service partners
- Coordinate service delivery across multiple stakeholders, ensuring consistent standards
- Act as escalation point for complex technical issues and customer complaints
- Provide technical support and guidance to customers, installers and partners
- Oversee resolution of field issues, ensuring minimal downtime and high service quality
- Maintain strong relationships with key customers and stakeholders
- Manage warranty claims, RMA processes and spare parts coordination
- Ensure compliance with UK regulations and internal service standards
- Utilise CRM and service management tools to track performance and reporting
- Feed field issues back to Product Management and R&D teams
- Support service strategy development and process improvements
- Drive initiatives to improve product reliability and service efficiency
- 5+ years’ experience in service, technical support or after-sales roles within solar PV, inverters, power electronics or renewables
- Strong technical knowledge of solar inverter systems and PV plant operations
- Experience managing engineers or service partners
- Good understanding of the UK solar market and regulatory environment
- Strong stakeholder management and customer-facing capability
- Degree or technical qualification in Electrical Engineering, Renewable Energy or similar
- Experience with CRM and service management systems
- Willingness to travel across the UK
This is a leadership role within a growing OEM, you will be a key part of their journey in entering the UK market and will be given the opportunity to shape UK service operations and directly influence customer experience and product performance in the Solar and BESS market.
Competitive salary and benefits package
Career development and training opportunities
Collaborative, international working environment
If this peaks your interest, reach out today to have a confidential discussion and find out more about this opportunity!
Service Manager in City of London employer: Mint Selection | B Corp
Contact Detail:
Mint Selection | B Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the solar PV industry. Attend events, join online forums, and don’t be shy about reaching out to potential employers on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with hiring managers or during interviews, make sure to highlight your experience with solar inverter systems and after-sales service. Share specific examples of how you've improved service quality or customer satisfaction in the past.
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly through our website or via email to express your interest. A little initiative can go a long way in making you stand out from the crowd.
✨Tip Number 4
Prepare for the interview! Research the company’s products and their position in the UK market. Be ready to discuss how your skills align with their goals, especially around service performance and customer satisfaction. Confidence is key!
We think you need these skills to ace Service Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that match the Service Manager role. Highlight your experience in solar PV, inverters, and any leadership roles you've held. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about renewable energy and how your background makes you the perfect fit for this position. Let us know what excites you about joining our journey in the UK market.
Showcase Your Technical Knowledge: Since this role requires strong technical knowledge of solar inverter systems, make sure to include relevant projects or experiences that demonstrate your expertise. We love seeing candidates who can bridge the gap between technical support and customer satisfaction!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Mint Selection | B Corp
✨Know Your Stuff
Make sure you brush up on your technical knowledge of solar inverter systems and PV plant operations. Be ready to discuss specific technologies and how they relate to the role, as this will show your expertise and passion for the industry.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading teams and managing service partners. Prepare examples from your past experiences where you've successfully led a team or improved service delivery. This will demonstrate your capability to handle the responsibilities of the role.
✨Understand the Market
Familiarise yourself with the UK solar market and its regulatory environment. Being able to discuss current trends and challenges in the sector will impress your interviewers and show that you're proactive about understanding the landscape you'll be working in.
✨Prepare Questions
Have a list of thoughtful questions ready to ask during the interview. This could include inquiries about their service strategy or how they measure customer satisfaction. It shows your interest in the role and helps you gauge if the company is the right fit for you.