Sous Chef / Chef Manager
Location: Birmingham (City Centre)
Monday - Friday
Role Overview
An experienced Sous Chef / Chef Manager is sought to lead and manage a busy contract catering operation within a corporate environment. This position combines strong culinary expertise with operational leadership, ensuring the consistent delivery of high-quality food, excellent hospitality, and solid commercial performance in line with company service standards.
Key Responsibilities
Food Quality & Service Delivery
- Leads the preparation and delivery of fresh, seasonal, and innovative menus
- Ensures consistently high standards of food quality, presentation, and customer experience
- Oversees daily service across restaurant dining, hospitality functions, and meeting & events catering
Operational Management
- Manages all on-site catering operations, ensuring smooth day-to-day performance
- Maintains service delivery in line with contractual expectations and KPIs
- Drives continuous improvement, innovation, and development of the food offer
Client & Customer Relationship Management
- Acts as the primary on-site contact for all catering matters
- Builds strong relationships with stakeholders and customers
- Responds to feedback professionally and implements service improvements
Financial & Commercial Performance
- Manages budgets, food cost control, and gross profit targets
- Oversees ordering, stock management, and supplier relationships
- Ensures effective labour planning and rota management
Health, Safety & Compliance
- Ensures full compliance with food safety, hygiene, allergen, and HACCP standards
- Maintains audit readiness, due diligence documentation, and high cleanliness standards
- Promotes a strong health and safety culture within the team
Team Leadership & Development
- Recruits, trains, and motivates a high-performing catering team
- Leads by example with a hands‑on and supportive management style
- Conducts performance reviews and supports ongoing development
Sustainability & Brand Standards
- Supports sustainability initiatives, including waste reduction and responsible sourcing
- Delivers services in line with corporate values and operational standards
- Encourages innovation and customer engagement activities
Skills & Experience Required
- Strong background in fresh food preparation and corporate hospitality
- Experience operating within structured catering environments
- Excellent organisational, communication, and leadership skills
- Strong commercial awareness, including budget and food cost management
- Ability to maintain high standards in a client‑facing setting
Qualifications (Preferred)
- NVQ Level 2 or 3 in Professional Cookery (or equivalent)
- Food Safety Level 3
- Allergen Awareness Training
- IOSH or Health & Safety qualification (desirable)
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Sous Chef in Birmingham employer: Mint People
At Mint People, we pride ourselves on being a premier employer in the luxury hospitality sector, offering our Housekeepers the chance to work in some of the UK's most prestigious 5-star hotels. With competitive pay rates, flexible working opportunities, and a strong focus on career development, we ensure that our team members thrive in an environment where excellence is celebrated. Join us to elevate your career while contributing to unforgettable guest experiences in a supportive and dynamic work culture.
