At a Glance
- Tasks: Convert inquiries into booked consultations and guide patients through their treatment journey.
- Company: Mint Dental Clinic, a leading private dental practice in central London.
- Benefits: Competitive salary, performance bonuses, and opportunities for career growth.
- Other info: Join a supportive team focused on quality care and patient satisfaction.
- Why this job: Make a real difference in patients' lives while enjoying a rewarding and dynamic role.
- Qualifications: Experience in patient coordination, exceptional phone skills, and strong organisation.
The predicted salary is between 29700 - 36300 £ per year.
Mint Dental Clinic is an established private dental practice in central London, offering complete dental care through a multidisciplinary team and visiting specialists.
Our vision is to create beautiful, healthy smiles by helping patients make the best decisions for themselves — through clarity, trust, and exceptional communication.
We are now hiring a Patient Concierge/Dental Treatment Coordinator whose primary strength is converting inbound enquiries into booked consultations and high-value treatment plans.
This Role Is For You If
- You are excellent on the phone and understand how tone, structure, and listening impact conversion
- You enjoy guiding patients through decisions — not “selling”, but helping them move forward confidently
- You are organised, proactive, and relentless with follow-up
- You like clear KPIs, ownership, and measurable results
- You want a role where performance is recognised and rewarded
You will own the journey from first enquiry → booked consultation → treatment acceptance.
Key Responsibilities
- Inbound Enquiries & Call Quality
- Handle inbound calls and enquiries promptly and professionally
- Deliver high-quality, structured conversations that build trust
- Understand patient motivations, concerns, and goals
- Ensure every interaction reflects the Mint Dental Clinic standard
- Manage all inbound enquiries across phone, email, and online channels
- Proactively follow up with unbooked or undecided patients
- Ensure no enquiry is lost or ignored
- Maintain accurate records and follow-up timelines
- Guide patients through consultations and proposed treatments
- Support acceptance of higher-value treatments (cosmetic, restorative, implant-led)
- Coordinate diaries while protecting clinical time and quality
- Act as a trusted point of contact between patients and clinicians
• Track and report on
- Inbound enquiry volume
- Booking conversion rates
- Follow-up success
- Take ownership of results and continuously improve performance
- Salary (dependent on experience)
• Performance related bonuses linked to
- Booked consultations
- Conversion rates
- Treatment acceptance
- Clear targets, transparent tracking, and regular reviews
This role is ideal for someone who wants control over their earnings through strong performance.
- What We’re Looking For
- Essential Experience as a Treatment Coordinator, Patient Advisor, Admissions Manager, or similar role
- Exceptional phone communication skills
- Confidence discussing treatment options, fees, and next steps
- Strong organisation and follow-up discipline
- Comfort working with KPIs and targets
- Background in private dentistry, private healthcare, or aesthetics
- Familiarity with dental software / CRM systems
- What This Role Is NOT
- Not suitable if you dislike targets or follow-up
- Why Join Mint Dental Clinic
- Established, growing private practice in central London
- Specialist-led, quality-focused environment
- Clear expectations and accountability
- Opportunity to develop into a senior patient growth role
- Performance rewarded with commission
Interested?
If you’re confident on the phone, care deeply about patient experience, and enjoy turning enquiries into real treatment journeys, we’d love to hear from you.
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Dental Patient Concierge/Treatment Coordinator in London employer: Mint Dental Clinic
Mint Dental Clinic is an exceptional employer located in the heart of central London, offering a vibrant work culture that prioritises patient care and employee development. With a focus on growth opportunities, you will have the chance to advance into senior roles while enjoying a supportive environment that values your contributions and encourages proactive engagement with patients. Join us to be part of a team that not only transforms smiles but also fosters your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Dental Patient Concierge/Treatment Coordinator in London
✨Tap into Local Dental Societies
Get connected with your local dental societies and associations. These groups often have job boards or events where you can meet potential employers face-to-face. Plus, being active in these communities shows your commitment to the field!
✨Join Dental Conferences and Workshops
Keep an eye out for dental conferences and workshops happening in your area. These events are a goldmine for networking and can lead to job opportunities. Strike up conversations with attendees and speakers—you never know who might be hiring!
✨Highlight Your Specialisations
When chatting with potential employers, don’t shy away from showcasing any special skills or areas of interest—such as paediatric dentistry or cosmetic procedures. Tailoring your pitch to reflect what makes you stand out can really set you apart!
✨Check Out Our Website for Open Positions
Don’t forget to browse our website for any job postings by clinics actively looking for full-time dentists. Applying through us can get you noticed faster, so make sure to submit your application directly when you find a position that fits!
We think you need these skills to ace Dental Patient Concierge/Treatment Coordinator in London
Some tips for your application 🫡
Show off your qualifications!:Make sure your CV highlights any dental qualifications you have, such as your degree and any specialisations or certifications. We want to see a clear educational background and details of any dental training you’ve undergone, especially if you have experience with specific techniques or technologies.
Stand out with your clinical experience:In dentistry, practical experience speaks volumes! Include relevant clinical placements or internships on your CV, detailing the skills you honed and treatments you performed. This will highlight your hands-on abilities and familiarity with dental practices, making you an attractive candidate for Mint Dental Clinic.
Craft a compelling cover letter:Your cover letter is your chance to show us why you're passionate about dentistry and why you're keen to join Mint Dental Clinic. Share specific experiences that ignited your interest in the field and how you envision contributing to the team. Keep it personable and engaging!
Tailor your application to us:We’re all about finding the right fit here at Mint Dental Clinic! Be sure to tweak both your CV and cover letter to reflect how your values and goals align with ours. Highlight any experiences that show your teamwork, patient care, and adaptability in dental settings!
How to prepare for a job interview at Mint Dental Clinic
✨Master the Clinical Skills Assessment
As a full-time candidate in dentistry, expect to showcase your clinical skills during the interview. Brush up on practical scenarios, and be ready to demonstrate techniques. They might throw in a live assessment, so practice your hand motions and communication while working on models or during mock exams.
✨Know Your Tools and Technology
Familiarise yourself with the latest dental technologies and tools that are commonly used in practice. Be ready to discuss how you integrate these into patient care, and don’t shy away from mentioning experiences with specific equipment or software that Mint Dental Clinic might use.
✨Highlight Patient Care Experience
In a full-time role, patient interaction is key. Prepare anecdotes that showcase your communication skills and ability to empathise with patients. Discuss your approach to patient care, including how you handle difficult conversations or challenging cases—this will really set you apart.
✨Engage in Professional Development Discussion
Show your commitment to ongoing learning and professional growth during the interview. Be ready to discuss any courses, certifications, or workshops you've undertaken and how they’ve equipped you for a role at Mint Dental Clinic. This demonstrates not just your skills but also your dedication to advancing in the field.
