Branch Operations Manager

At Minster, we believe that our greatest asset is our people.

We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do.

We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential.

If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!

• Monday to Friday | 8:00am – 5:00pm
• We're looking for a hands‑on

Branch Operations Manager to lead from the front, drive operational excellence and develop a high‑performing team.

This is an ideal opportunity for someone with warehouse, operations or logistics management experience who thrives in a fast‑paced environment and can balance multiple priorities while maintaining a strong focus on Health & Safety, compliance and customer service.

You'll be comfortable rolling up your sleeves when needed, leading by example and delivering results through your team.

Awareness of transport planning would be beneficial but is not essential.

• What You'll Be Doing
• Lead and develop a team of Warehouse Operatives and Drivers, creating a culture of accountability, engagement and high performance.
• Support the performance management cycle through regular one-to-ones, annual performance reviews, objective setting and development planning.
• Support the Branch Manager with the day-to-day running of the branch and act as a keyholder when required.
• Conduct regular compliance, operational and safety checks, ensuring procedures are followed and records are maintained.
• Ensure the team is set up and organised for the day, including supporting delivery scheduling and route planning activities.
• Produce monthly operational reports and identify opportunities to improve efficiency and service.
• Deliver excellent customer service, taking an active interest in customer projects and requirements.
• Oversee warehouse and yard operations, including stock management, goods-in processes and inventory accuracy.
• Support the safe loading and unloading of customer and supplier vehicles.
• Maintain high standards of housekeeping across the branch.
• Work with colleagues to identify and implement continuous improvements.
• Deliver results through your team while supporting the branch's operational and commercial objectives.

What We're Looking For

• Experience leading teams within warehouse, logistics, transport or operational environments.
• A hands‑on leadership style with the ability to lead from the front.
• Strong understanding of Health & Safety and compliance.
• Experience managing performance, developing people and driving results through teams.
• Excellent organisational and communication skills.
• Customer-focused with a positive and proactive approach.
• Previous experience within the building materials, construction supply, distribution or logistics sector would be advantageous.
• Awareness of transport planning would be beneficial but is not essential.
• What’s in it for you
• Competitive Basic Salary
• Performance Related Bonus
• 34 days holiday per year
• Retirement Savings Plan (Pension) – with Legal & General
• Life Assurance – automatically covered for a lump-sum death in service benefit of 2 × your basic salary; increased to 4 × if you join the STARK Building Materials Retirement Savings Plan and contribute at least 4 % of your Pensionable Earnings.
• Work Perks – a platform of discounts via Reward Gateway
• Aviva Digicare+ Workplace App (digital GP, second medical opinions, mental health consultation, bereavement service, nutritional consultation)
• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
• Refer a Friend scheme
• Wellbeing Centre via Work Perks

What's Next?

If you're a motivated operational leader who enjoys developing people, improving performance and creating a safe, customer-focused environment, we'd love to hear from you.

Apply today and take the next step in your career with Minster.

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