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- Tasks: Lead a team, manage operations, and ensure excellent customer service at our branch.
- Company: Join Minster, a leading insulation and dry-lining distributor with a collaborative culture.
- Benefits: Enjoy competitive salary, pension plan, life assurance, and exclusive employee discounts.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in warehouse and transport management with a strong customer focus.
- Other info: Be part of a friendly team dedicated to quality service and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Minster, a specialist insulation & dry-lining distributor, is seeking a Branch Operations Manager who is passionate about great service.
Hours: 6.00am – 4.00pm Monday to Friday
Key Responsibilities:
- Welcome customers to the branch and take an active interest in their projects
- Manage a team of Warehouse Operatives and Drivers
- Produce monthly reports
- Support the Branch Manager
- Ensure the team is set up for the day, including delivery drivers and route planning
- Help process and prepare customer orders – load and unload customer and supplier vehicles using a forklift truck to minimise manual handling (training provided)
- Act as direct support to the management team and serve as a keyholder when needed
- Check incoming deliveries and report missing or damaged products
- Maintain stock levels in both the warehouse and yard areas, carrying out regular stock counts
- Keep the branch looking clean and tidy and make Health & Safety a priority
- Work with colleagues to suggest opportunities for improvement
Required Skills and Experience:
- Background within Warehouse and Transport Management
- A positive team player who is a strong and inclusive leader
- A genuine enthusiasm for dealing with customers, and a ‘customer 1st’ attitude
- Confident working both indoors and outdoors, with a strong focus on H&S
- Commercial acumen
What’s in it for you?
- Competitive Basic Salary
- Retirement Savings Plan (Pension)
- Life Assurance – automatic lump‑sum death in service benefit of 2 × basic salary (increased to 4 × upon pension contributions)
- WorkPerks – discounts via Reward Gateway
- Aviva Digicare+ Workplace App (digital GP, second medical opinions, mental health consultation, etc.)
- Voluntary benefits: Car Salary Sacrifice scheme, Cycle2Work, Benenden Healthcare, Critical Illness Cover
- Employee Discount, Refer a Friend scheme, Wellbeing Centre via WorkPerks
- New Reward and Recognition programme – launching soon!
About Us:
At Minster, we are proud to be part of STARK Building Materials UK and dedicated to providing top‑quality products and exceptional service. We’re a friendly, collaborative team passionate about what we do and committed to doing it well. If you’re ready to take your career to the next level, join us and help deliver great service. Apply today!
Job Details:
- Seniority level: Mid‑Senior level
- Employment type: Full‑time
- Job function: Management and Manufacturing
- Industries: Wholesale Building Materials
Branch Operations Manager in Birmingham employer: Minster
Contact Detail:
Minster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Operations Manager in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Minster and its values, especially their commitment to customer service. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to operations management and customer service. Think about specific examples from your past experience that highlight your leadership skills and problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Branch Operations Manager in Birmingham
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your enthusiasm for great customer service shine through. We want to see how you can bring that 'customer 1st' attitude to the role!
Highlight Your Leadership Skills: Make sure to mention any experience you have in managing teams. We’re looking for someone who can lead inclusively and motivate others, so share examples of how you've done this in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand and relevant to the Branch Operations Manager role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Minster
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of the Branch Operations Manager role. Familiarise yourself with Minster's products and services, especially in insulation and dry-lining. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Leadership Skills
As a potential leader, be ready to discuss your previous experiences managing teams. Prepare examples that highlight your ability to motivate and support your team, especially in a warehouse or transport setting. This will demonstrate your capability to lead effectively at Minster.
✨Customer First Mindset
Minster values a 'customer 1st' attitude, so think of specific instances where you've gone above and beyond for customers. Share these stories during your interview to illustrate your commitment to excellent service and how you can bring that same enthusiasm to their branch.
✨Health & Safety Awareness
Given the focus on Health & Safety, be prepared to discuss your understanding of H&S protocols in a warehouse environment. Mention any relevant training or certifications you have, and express your commitment to maintaining a safe working environment for both staff and customers.
