At a Glance
- Tasks: Lead the reception team, ensuring guests have memorable experiences from check-in to check-out.
- Company: Join a family of unique hotels with a warm and welcoming culture.
- Benefits: Competitive pay, service charge, discounts, free meals on duty, and excellent career progression.
- Other info: Flexible work-life balance and opportunities for personal development.
- Why this job: Be part of a fun, supportive team while making lasting memories for guests.
- Qualifications: Experience in a similar role and a passion for hospitality.
The predicted salary is between 18900 - 23100 £ per year.
Location:Located just 15 miles from Oxford, Old Swan & Minster Mill is in the picturesque village of Minster Lovell.
Consisting of both a quintessentially country English Inn, and a modern riverside hotel.
SERVICE CHARGE-We pay our team service charge each month!
This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel-every penny received is paid out to the team. Service charge can be in the region of £150 a month (close to £2000 per year) over and above base pay for a full time employee.
The Old Swan & Minster Mill offers a relaxed, fun yet professional environment to work in. Free parking is available on site, and we do offer discounted staff taxis for those that don't drive!
Come andjoin our team as a Reception Supervisor and let your passion and personalityshine
Our cultureis really important to us, and we encourage everyone in our teams to showthoughtfulness towards each other and our guests.
This role would suit someone with experience working ina similar role.
Being host to our guests, means you’ll pay a large partin making sure they make memories to last a lifetime.
Check out some of the key pointsabout the role:
- As a supervisor, you’ll be leading by example,showing our more junior team members the ropes.
- Hosting our guests from check-in tocheck-out, which could include booking tables, advising on local hot spots, orjust having a chat.
- You spend alot of your life at work, meaning often your colleagues’ become friends, and weencourage that. We want our employees to build close relationships across allteams.
- Ensuringall our guests have a memorable experience.
- We are oneteam, so we will all muck in from time to time, helping each other acrossdepartments.
Work/life, or as it should be calledlife/work balance is important to us all, so we will always try to be fair withour rotas. We just ask that you can beflexible with us, so we can be flexible with you in return.
Tosay thank you, we have many perks:
- Competitivepay – We are proud that everyone who joins our group gets a competitive arate of pay, irrespective of age, plus you get service charge and tips ontop.
- Treatyourself once in a while with lots of retail and hospitality perks throughour Perkbox platform.
- Excellentdiscounts across our family of hotels – you will be entitled to 25% offfood & beverage in our hotels plus we offer an amazing staff rate of£25 B&B per person across the group & your friends and family getspecial rates too.
- Weunderstand it’s OK not to be OK, so we offer an externally runconfidential helpline for any support you require about anything you mightneed as part of our Employee Assistance Programme.
- Wesustain you physically too, meals when you are on duty are free.
- To bethe best version of yourself, we encourage our teams to be curious.Everyone can learn and develop - our development pathways are unique to usand are the best in the business.
- Weprovide lots of opportunity to progress and move up – we have madehundreds of internal promotions, including to General Manager level.
- Welike to say a special thank you for every year you are with us - ourmilestone awards include Champagne, afternoon tea, or dinner for you andsomeone special. When you reach the big milestones, you receive extraspecial gifts on top like longer hotel stays, extra days off and a uniquegift especially chosen for you.
About ourfamily of hotels
We bring afamily of hotels together under one roof, ready to welcome guests with openarms, warm hearts and experiences that are simply memorable.
Each of ourhotels are unique, individual, and quirky in personality. Quality isfundamental to everything we do, and it is the simple things that matter. Webelieve everyone should feel included, special and welcome, and that applies toour team and our guests.
We havevery unique hotels in very special locations, from the award winning GidleighPark in Devon, the 900-year-old Amberley Castle to our cool city centre AbodeManchester set in a 19th century textile factory, two minutes from Piccadillytrain station – to see the whole group, take a lookherewww.brownswordhotels.co.uk
Ifyou're the type of person that likes to learn and share the wisdom, getin touch
Reception Supervisor in Minster Lovell employer: Minster Mill
At Old Swan & Minster Mill, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture in the beautiful village of Minster Lovell, just 15 miles from Oxford. Our team enjoys competitive pay, shared service charge benefits, and numerous perks including discounts across our family of hotels, free meals during shifts, and ample opportunities for personal and professional growth. We value each team member's contributions and foster a sense of community, ensuring that everyone feels included and appreciated while working in a fun yet professional environment.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor in Minster Lovell
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Minster Mill. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Minster Mill
Don't be shy about reaching out to Minster Mill directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Supervisor in Minster Lovell
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Minster Mill and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Minster Mill
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
