Team Manager

Purpose of Role

To lead a team of Serious Injury professionals towards delivery of operational, customer and financial performance. Implementing effective coaching and mentoring techniques to ensure team objectives and targets are achieved in accordance with business strategy and relevant regulatory requirements. Demonstrating best practice through the effective management of a small Serious Injury case load.

To be part of the leadership team of the Serious Injury Department and help Senior Leaders deliver growth, engagement, excellent customer service and performance.

This role also forms part of the wider Minster Law s Leadership Team.

Key Accountabilities

• Lead a team to ensure an efficient and effective customer service addressing team and individual performance issues.

• Plan and manage implementation of operational strategy, reporting progress and tracking benefits across the team.

• Optimise case progression across the team ensuring consistent application of business process, systems and working practice across each member of the team.

• Train and develop team competence to ensure the quality of client outcomes ensuring all issues are addressed and development actions implemented in a timely manner.

• Maintain a strong supervision environment across the team to identify competence, client outcome, regulatory and service issues at an early opportunity ensuring action plans are delivered in a timely manner.

• With support from the Technical Manager provide technical guidance across the team to ensure appropriate case plans are in place, the correct litigation actions taken and key dates managed appropriately.

• Ensure non multi-track cases are identified and appropriately transferred to appropriate Operational area.

• Lead the identification of continuous improvement opportunities within the team evolving and sharing best practice across the business.

• Prioritise and manage resources to deliver trading performance and objectives ensuring any performance shortfall is identified and addressed at an early stage.

• Alongside the Operations Manager, manage consistency of trading performance and quality across the team ensuring variation is managed within the agreed range.

• Motivate and lead the team ensuring clear objectives are in place, performance issues actively managed and development plans in place in accordance with company policy.

• Build team capability through effective deployment of new working practices, systems, processes and behaviours ensuring business change is fully embedded.

• To fully manage the recruitment process to ensure headcount requirements meet case count requirements to ensure there is no impact to the performance of the team

• Anticipate operational risks and issues establishing plans to mitigate negative impacts on case progression, customer service, regulatory compliance and technical quality.

• Work across the operational management team to create a culture of continuous improvement and high levels of staff engagement and contribute to the overall operational plan.

• To undertake any other tasks as deemed relevant and reasonable by the business.

Key Performance Indicators

Your KPIs and Objectives will be discussed and agreed with you on a one-to-one basis. You will have regular one-to-one meetings with your line manager to review your performance against these objectives and identify any areas for development and/or required support.

Team Manager Person Profile

• A strong people leader who is personally motivated by creating team capability:

• Credibility to operate and influence at a senior level.

• Act with drive, pace and passion able to work in a fast moving environment.

• Takes personal ownership, leads by example & works collaboratively.

• Able to see the bigger picture and manage the details.

• Pragmatic, logical problem solver who creates clear options and acts decisively.

• Strong interpersonal skills engaging and inspiring others to follow their lead.

• Establishes common goals and motivates others to take action.

• Actively seeks to develop own skills and extend the scope of their experience.

Technical Skills

• A strong RTA specialist with extensive experience in Multi Track claims:

• Applies a depth of understanding of multi track claims adopting legal principles to solve problems, developing case strategies and provide appropriate advice to clients.

• Extensive experience managing a caseload as a Fee Earner in Multi Track.

• An understanding of MOJ and Fast Track claims

• Full understanding of the case management system

• Strong understanding of business process, case practice and how to optimise performance.

• Strong coaching skills encouraging direct reports to maximise their performance and behaviours.

• Excellent understanding of regulatory requirements.

Management Skills

• Proven ability to drive team performance in a fast moving, high volume environment:

• Ability to drive Minster Law s strategic objectives

• Operational planning capability demonstrating exceptional operational execution.

• Advocate of driving success through people management, process excellence, quality & risk management.

• Ability to identify emerging issues and develop team plans over a 6 month time horizon.

• Customer centric constantly with a track record for driving continuous improvement.

• A natural organiser able to set clear expectations of what good looks like and how it is measured.

• Deploys a range of performance management techniques to develop people and/or face into difficult conversations.

• Ability to motivate and build capability through creation of a self-managed team environment.

• Demonstrate consideration of our company values in day to day decision making.

Personal Development

There is the opportunity for high performing individuals to move into different departments across the business to expand their knowledge and experience and develop a career within Minster Law.

Travel

Our clients are based throughout England and Wales and there will be a need for regular travel, for example to undertake meetings with clients and conferences with the multi-disciplinary teams of experts and counsel.

This role is based in our Wakefield office.

Benefits:

Additional leave

Casual dress

Company events

Company pension

Cycle to work scheme

Enhanced maternity leave

Enhanced paternity leave

Free parking

Life insurance

On-site parking

Paid volunteer time

Referral programme

Sabbatical

Sick pay

Work from home

Schedule:

Monday to Friday

No weekends

Equal Opportunities

Minster Law is committed to equality and diversity and being a workplace that creates a sense of belonging for everyone.

We re an equal opportunity and disability confident employer. All applicants will be considered for employment regardless of age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, neurodiversity, or disability status. You can read more about our commitment to equality and diversity on the Minster Law website.

Final note

The Recruitment Team at Minster Law would like to thank you for applying for Employment with us. Due to the high volume of applications, please note if you have not heard back from us in 10 working days, you have not been successful on this occasion.

Please continue to follow us on LinkedIn for more opportunities.