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- Tasks: Assist in handling serious injury claims and support lead file handlers.
- Company: Join Minster Law, a leading legal services provider with a commitment to equality.
- Benefits: Full-time role with opportunities for career development and training.
- Why this job: Make a real difference in clients' lives while growing your legal expertise.
- Qualifications: Experience in personal injury cases and strong communication skills required.
- Other info: Dynamic work environment with potential for cross-departmental growth.
The predicted salary is between 30000 - 42000 £ per year.
Overview
To deliver a robust quality claims handling service to Minster clients, to assist Fee Earners to generate fee income and contribute to the general success of the department.
To assist in the handling of a portfolio of claimant serious injury claims.
Core Responsibilities
- Assist lead file handlers in the progression of their serious injury caseload.
- Produce standard free form letters to progress cases using the case management system (ProClaim).
- Utilise the telephone as your first method of contact.
- Deal with telephone enquiries wherever possible and take detailed telephone messages to be immediately communicated to the Fee Earner.
- Achieve KPI’s on a monthly basis as agreed with your line manager.
- Maintain and update the case management system.
- Ensure filing systems and other information systems are maintained to the firm’s standards.
- Where appropriate, schedule appointments for the Fee Earner.
- Liaise with the Finance Department regarding the payment of disbursements, outstanding accounts etc.
- Contribute to the smooth running of the firm by assisting other members of staff in periods of peak demand with document production, task list maintenance, taking telephone calls and general administrative duties.
- Perform to a high level in a target orientated environment.
- To undertake any other tasks as deemed relevant and reasonable by the business.
Key Performance Indicators
Your KPIs and objectives will be discussed and agreed with you on a one-to-one basis. You will have regular one-to-one meetings with your line manager to review your performance against the paralegal progression matrix and identify any areas for development and/or required support.
Person Specification
- Experience assisting or dealing with personal injury cases.
- Commitment to delivering excellent client care for each of our clients.
- Excellent communication skills, both verbally and in writing.
- Accountable for achieving objectives in a fast-paced environment whilst maintaining high standards of work quality and client care.
- Competent working with a case management system and good knowledge of Excel and Word.
- Good attention to detail and strong organisational and time management skills.
- An understanding of serious injury or multi track personal injury cases would be advantageous.
- Maintains a positive attitude, self-motivated and uses own initiative.
- Team player who acts as a role model to your colleagues.
- Robust – able to deal with changing circumstances and challenging situations whilst still achieving objectives.
- Takes opportunities to develop and stretch yourself in line with the Paralegal Progression Programme.
Personal Development
There is the opportunity for high performing individuals to move into different departments across the business to expand their knowledge and experience and develop a career within Minster Law. This is achieved through training, development and working in line with the Paralegal Progression Programme.
Our Paralegal Progression offering is a structured programme that is designed to guide colleagues from new to role to ready for more through competency-based knowledge and tasks being displayed for a consistent period of time.
Travel
Our clients are based throughout England and Wales and there will be a need for regular travel, for example to undertake meetings with clients and conferences with the multi-disciplinary teams of experts and counsel.
This role is based in our Wakefield office.
Minster Law is committed to equality and diversity and being a workplace that creates a sense of belonging for everyone.
We’re an equal opportunity and disability confident employer. All applicants will be considered for employment regardless of age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, neurodiversity, or disability status. You can read more about our commitment to equality and diversity on the Minster Law website.
Final note
The Recruitment Team at Minster Law would like to thank you for applying for Employment with us. Due to the high volume of applications, please note if you have not heard back from us in 10 working days, you have not been successful on this occasion.
Job details
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Legal
- Industries: Legal Services
Minster Law is an equal opportunity employer. Referrals increase your chances of interviewing at Minster Law.
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Paralegal - Serious Injury employer: Minster Law
Contact Detail:
Minster Law Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Paralegal - Serious Injury
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal field, attend industry events, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your interview skills! Mock interviews can help you feel more confident and prepared. Get a friend or mentor to throw some tough questions your way, especially around serious injury cases, so you can shine when it counts.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. Mention something specific from your conversation to remind them of your great fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Paralegal - Serious Injury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Paralegal role. Highlight your experience with personal injury cases and any relevant skills that match the job description. We want to see how you can contribute to our team!
Show Off Your Communication Skills: Since excellent communication is key in this role, ensure your written application reflects that. Use clear, concise language and check for any typos or errors. We love a candidate who pays attention to detail!
Demonstrate Your Organisational Skills: In your application, mention any experience you have with case management systems or managing multiple tasks. We’re looking for someone who can thrive in a fast-paced environment, so show us how you keep everything on track!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Minster Law
✨Know Your Stuff
Make sure you brush up on serious injury claims and personal injury law. Familiarise yourself with the case management system, ProClaim, and be ready to discuss how you would handle a typical caseload. This shows you're not just interested in the role but also prepared for it.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially over the phone. This will demonstrate your ability to handle enquiries and relay information accurately.
✨Be Ready for KPIs
Understand what Key Performance Indicators (KPIs) are relevant to the role and think about how you can meet or exceed them. Be prepared to discuss your approach to achieving targets in a fast-paced environment, as this will show your commitment to delivering excellent client care.
✨Emphasise Teamwork and Adaptability
This position requires a team player who can adapt to changing circumstances. Think of examples where you've worked collaboratively or helped colleagues during busy times. Highlighting your flexibility and positive attitude will resonate well with the interviewers.
