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For Companies At a Glance
- Tasks: Handle claims efficiently, ensuring customer satisfaction and optimal outcomes.
- Company: Join a leading law firm focused on personal injury claims.
- Benefits: Competitive salary, career development opportunities, and supportive team environment.
- Why this job: Make a real difference in people's lives while developing your legal skills.
- Qualifications: Experience in claims handling and strong communication skills required.
- Other info: Dynamic role with opportunities for growth and learning.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Job Summary: To deliver robust quality claims handling, with a key focus on customer outcomes for Minster Law customers, to contribute to the general success of the business. The successful applicant will support through a task-based approach of RTA OIC Portal cases.
Core Responsibilities
- Dealing with high volume of claims, following the relevant processes and best practise, in order to progress the claims from inception through to settlement.
- Ownership of ensuring that the right outcome is achieved, and the customer\’s claim is optimized, by working in our Proclaim task delegation system to deliver productive case management.
- Assess liability and quantum to include reviewing medical reports applicable to the Whiplash Matrix.
- Obtaining relevant information and accurately assessing next steps to ensure ongoing progress of claims through medical, losses, damages and milestones.
- Demonstration of excellent communication skills to deal with customer queries.
- Ability to work with a task-based case management system to ensure regular / proactive contact is maintained with all customers, providing exceptional customer service and managing their expectations.
- Perform to a high level in a target orientated environment.
- To undertake any other tasks as deemed relevant and reasonable by the business.
Key Performance Indicators
- Operational effectiveness: Productivity
- Throughput / Get next completion rate
- Talk time
- First call resolution
- Process adherence
- Call logging
- Customer & Stakeholder Satisfaction: % Calls Answered
- NPS Score
- Customer Satisfaction/Effort Score
- Younique score
- % Complaints
- Financial Performance: Departmental Write-offs
- Client Retention
- Process efficiency
- Proactive case progressing
- Strategic Development: Proactive ideas for; Systems improvements; Customer service; Internal cultural / working environment
You will have regular one-to-one meetings with your line manager to review your performance against these objectives and identify any areas for development and/or required support.
Person Specification
Essential
- Proven performance in a similar role, including an understanding of telephony best practice & performance.
- Accountable for achieving objectives in a fast-paced environment whilst maintaining high standards of work, quality and client care.
- Excellent negotiator with strong communication skills.
- Competent working with a case management system and good knowledge of Excel and Word.
- Good attention to detail and organisational skills.
- Customer centric approach.
Desirable
- Previous experience of working in RTA OIC Portal claims environment.
- Robust – able to deal with changing circumstances and challenging situations whilst still achieving objectives.
- Team Player and acts as a role model to your colleagues, working together to achieve business and team goals.
- Maintains a positive attitude, self-motivated and uses own initiative.
- Take opportunities to develop and stretch yourself and be passionate about developing your career in personal injury.
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OIC Legal Advisor - Admitted employer: Minster Law
Contact Detail:
Minster Law Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land OIC Legal Advisor - Admitted
✨Tip Number 1
Network like a pro! Reach out to people in the legal field, especially those who work with claims. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to claims handling and customer service. We want you to shine, so role-play with a friend or use online resources to boost your confidence.
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled claims or improved processes in previous roles. This will help you stand out as someone who can deliver results right from the start.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace OIC Legal Advisor - Admitted
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the OIC Legal Advisor role. Highlight your experience with claims handling, customer service, and any relevant case management systems you've used.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your understanding of telephony best practices and your customer-centric approach.
Showcase Your Achievements: When detailing your previous roles, focus on specific achievements that demonstrate your ability to meet targets and deliver exceptional customer service. Numbers speak volumes, so include metrics where possible!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to see your application and get you into the process quickly!
How to prepare for a job interview at Minster Law
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of RTA OIC Portal claims. Understand the processes, best practices, and how to assess liability and quantum. This will show that you're not just familiar with the role but genuinely interested in delivering quality outcomes for customers.
✨Show Off Your Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly and confidently. Prepare examples of how you've handled customer queries or challenging situations in the past. This will demonstrate your ability to manage expectations and provide exceptional service.
✨Be Ready for a Fast-Paced Environment
The job requires working efficiently in a target-oriented environment. Think of specific instances where you've successfully managed high volumes of work while maintaining quality. Highlighting your organisational skills and attention to detail will be crucial here.
✨Emphasise Teamwork and Initiative
This role values a team player who can also take the initiative. Prepare to discuss how you've collaborated with colleagues to achieve goals and how you've taken opportunities to develop yourself. Showing that you're proactive and positive will resonate well with the interviewers.
