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- Tasks: Deliver exceptional customer service and support clients with their claims.
- Company: Join Minster Law, a leading law firm focused on personal injury.
- Benefits: Full-time hours, career development opportunities, and a supportive team environment.
- Why this job: Make a real difference in clients' lives while growing your career in law.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Diverse workplace committed to equality and personal development.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Customer Service Advisor – Reception role at Minster Law
To deliver an excellent customer journey with key focus on service and attention to detail.
Providing exceptional customer service to our clients, you will be responsible for answering phone calls, identifying case portal type, and providing each customer with the correct contact details in order to discuss their claim, working department emails ensuring they are in the correct files and inboxes, as well as being a part of the team effort to help all other team members.
Core Responsibilities
- Answer incoming calls and where necessary direct calls to the correct person/team.
- Provide an excellent level of customer care, ensuring that the right customer and business outcome is optimised and achieved.
- Maintain clear notes and communications on files, so clear instructions are left for handlers on Proclaim.
- Achieve individual and team objectives as agreed with your team manager.
- Contribute to the smooth running of the firm by assisting other members of staff in periods of peak demand with document production, task list management and general administrative duties.
- Undertake any other tasks as deemed relevant and reasonable by the business.
Key Performance Indicators
The following KPIs will apply to you. This is not exhaustive and may change as the business develops:
- Customer Advice/Service Quality
- Call Quality
- Adherence/Compliance SLA’s and audit requirement
Your performance will be reviewed through regular one-to-one meetings with your Line Manager.
Person Specification
- Experience working within a customer service environment, whether face to face or over the phone, with a proven track record of delivering excellent client care.
- Experience of working in a fast paced, customer focused and target driven environment.
- The ability to remain objective when dealing with individuals and demonstrate empathy.
- Excellent time management and attention to detail.
- Strong communication skills, self-motivated and uses own initiative.
- Good numeric and literacy skills, with strong keyboard skills.
- Robust – able to deal with changing circumstances and challenging situations whilst still achieving objectives.
- Team player and acts as a role model to colleagues, working together to achieve business and team goals.
- Excellent communicator who can amend their style depending on audience and circumstance.
- Experience of working in a contact centre environment would be beneficial but not essential.
- Previous experience of managing RTA Claims.
- Looking to develop their career within a law firm specialising in PI.
- Experience of insurance and/or PI contact centre environment.
Personal Development
There is the opportunity for high performing individuals to move into different departments across the business to expand their knowledge and experience and develop a career within Minster Law.
Working Hours
Full time hours consist of shifts that average 35 hours across Monday – Friday.
Minster Law is committed to equality and diversity and being a workplace that creates a sense of belonging for everyone.
We’re an equal opportunity and disability confident employer. All applicants will be considered for employment regardless of age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, neurodiversity, or disability status.
You can read more about our commitment to equality and diversity on the Minster Law website.
Please note
The Recruitment Team at Minster Law would like to thank you for applying for Employment with us. Due to the high volume of applications, please note if you have not heard back from us in 10 working days, you have not been successful on this occasion.
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Customer Service Advisor – Reception employer: Minster Law
Contact Detail:
Minster Law Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – Reception
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Minster Law. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and attention to detail, as these are key for the Customer Service Advisor role.
✨Tip Number 3
Be ready to showcase your experience! Think of specific examples from your past roles where you've delivered excellent customer care or handled challenging situations. This will help you stand out and show that you can thrive in a fast-paced environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Customer Service Advisor – Reception
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. Use keywords from the job description to show that you understand what we're looking for!
Show Off Your Skills: Don’t hold back on showcasing your communication and time management skills. We want to see how you can contribute to our team and help us deliver exceptional service.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Customer Service Advisor – Reception role.
How to prepare for a job interview at Minster Law
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how you’ve handled challenging situations. Think about specific examples where you provided excellent service or resolved a conflict.
✨Familiarise Yourself with the Company
Do some research on Minster Law and their values. Understanding their commitment to equality and diversity can help you align your answers with their culture. Mentioning this during the interview shows you’re genuinely interested in being part of their team.
✨Practice Active Listening
During the interview, demonstrate your listening skills by summarising what the interviewer says before responding. This not only shows that you’re engaged but also helps clarify any points you might want to address.
✨Prepare for Role-Specific Questions
Anticipate questions related to the role, such as how you would handle a high volume of calls or manage time effectively. Think of scenarios where you’ve successfully met targets or assisted colleagues, as teamwork is key in this position.
