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- Tasks: Deliver excellent customer service and support team members with learning disabilities.
- Company: Furzey Tearooms in the beautiful New Forest, managed by Minstead Trust.
- Benefits: Gain valuable experience in hospitality while working in a supportive environment.
- Why this job: Make a difference by helping others while enjoying a magical garden setting.
- Qualifications: Hospitality experience is a plus, but a friendly attitude is what we value most.
- Other info: Join a diverse team and enjoy opportunities for personal growth and development.
The predicted salary is between 1300 - 1600 £ per month.
Furzey Tearooms are located at Furzey Gardens in the New Forest. Furzey Gardens is a tranquil woodland garden full of rare and unusual plants gathered over past decades. Today’s visitors can enjoy strolling the pathways, discovering ‘magical’ fairy doors, visiting the thatched tearooms and much more. Managed by Minstead Trust, the gardens are a place championing inclusion, supporting and providing work opportunities for people with a learning disability.
Overview of job role: Our café assistants are responsible for delivering excellent customer service, providing a memorable experience to our visitors and ensuring food safety and hygiene standards are upheld at all times. Our Café Assistants will also be involved in helping to support people with learning disabilities to learn work-based tasks within the café.
Key responsibilities:
- To provide an outstanding service to our customers, serving a range of food and beverages, including the use of a barista-style coffee machine.
- To be a positive team player, supporting apprentices with learning disabilities in the team to train on the job.
- To ensure that strict food safety and hygiene regulations are followed, and to promote a safe working environment.
- To support café operations, including re-stocking the café and maintaining cleaning standards throughout the venue.
- To participate in occasional events within the hospitality function for the Trust.
Personal specification:
- 1 Year of hospitality experience (Desirable but not essential).
- A high level of reliability.
- Great, friendly customer service skills.
- A calm, proactive manner.
- Full valid driving licence (Desirable but not essential due to working location).
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community. We are not licensed to sponsor employees for visas; therefore, we are unable to offer sponsorship for this role. You need to have, or be able to obtain, right to work in the UK in order to take up this position. All staff working for, or on behalf of Minstead Trust, understand their responsibilities in relation to safeguarding adults at risk and know who to escalate concerns to within Minstead Trust. Due to the nature of this employment sector your application is subject to a successful Disclosure and Barring Service check (DBS).
Bank Café Assistant – Furzey Gardens employer: Minstead Trust
Contact Detail:
Minstead Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank Café Assistant – Furzey Gardens
✨Tip Number 1
Get to know the café vibe! Before your interview, swing by Furzey Gardens and soak in the atmosphere. Chat with staff and customers to understand what makes the place special. This will help you connect during your interview and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or serve up a smile. Role-playing with a friend can help you feel more confident and ready to impress the interviewers.
✨Tip Number 3
Show your team spirit! Since you'll be supporting apprentices with learning disabilities, highlight any experience you have working in teams or mentoring others. We want to see that you’re not just a lone wolf but a supportive team player.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen to join our community at Furzey Gardens. Don’t miss out on this opportunity!
We think you need these skills to ace Bank Café Assistant – Furzey Gardens
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you love providing great customer service. Share any experiences where you've gone the extra mile for a customer – it really helps us see your enthusiasm!
Highlight Teamwork Skills: Since we value teamwork, make sure to mention any past experiences where you've worked well with others. If you've supported someone in a learning environment, that's a bonus – we want to see how you can help our apprentices thrive!
Be Clear About Your Experience: Even if you don't have a year of hospitality experience, don’t sweat it! Just be honest about what you've done in the past and how those skills can transfer to this role. We appreciate authenticity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Minstead Trust
✨Know the Café Inside Out
Before your interview, take some time to research Furzey Tearooms and their unique offerings. Familiarise yourself with their menu, the atmosphere of the gardens, and the values of Minstead Trust. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Think about how you handled difficult situations or went the extra mile for a customer. This is crucial for a café assistant role, so be ready to share these stories!
✨Emphasise Teamwork and Support
Since you'll be supporting apprentices with learning disabilities, highlight any experience you have in teamwork or mentoring. Discuss how you can contribute positively to the team dynamic and help others learn and grow in their roles.
✨Understand Food Safety Standards
Brush up on food safety and hygiene regulations relevant to the café environment. Be prepared to discuss why these standards are important and how you would ensure compliance in your daily tasks. This knowledge will demonstrate your commitment to maintaining a safe and clean working environment.