Are you a fan of unconventional lifestyles and distinctive design? Become part of the nhow brand, with hotels inspired by their destination's vibe, becoming a distinctive, ground-breaking and iconic hub in key destinations across Europe and Latin America.
Work in a fresh, thought-provoking universe conceived to stimulate the senses while immersed in a spectacular, avant-garde environment.
Join a team with a Millennial and Gen Z mindset, eager to live story-worthy experiences and ready to inspire you to create your own.
What will you do?
- Manage Accounts Receivable and follow up on outstanding debtor balances.
- Monitor and reconcile cash, credit card, and guest ledger discrepancies.
- Manage chargebacks, commissions, and platforms including ONYX and Voxel.
- Support billing, invoicing, and credit control processes to protect hotel revenue.
- Ensure Front Office systems, procedures, and financial controls operate effectively.
- Monitor KPI performance and identify opportunities for operational improvement.
- Investigate and resolve financial discrepancies accurately and efficiently.
- Support, coach, and develop Front Office team members.
- Collaborate with departments across the hotel to deliver exceptional guest experiences.
- Act as Manager on Duty when required and support the wider hotel operation.
- Deliver exceptional guest service in line with nhow brand standards.
- Drive continuous improvement across Front Office administration and operational processes.
What are we looking for?
- Previous experience in a Front Office leadership role within a hotel environment.
- Strong administrative, financial, and organisational skills.
- Experience with billing, invoicing, credit control, and revenue processes.
- Confidence analysing data, resolving discrepancies, and managing multiple priorities.
- Excellent communication and leadership abilities.
- A proactive, detail-oriented approach with strong problem-solving skills.
- A passion for hospitality, guest satisfaction, and developing high-performing teams.
Why choose us?
- Global employee hotel discounts across Minor Hotels worldwide
- Friends & Family accommodation and dining discounts
- Learning and Development programmes
- International career progression opportunities within a global hospitality group
- Private medical healthcare membership
- Employee referral bonus scheme
- Complimentary meals on duty
- Access to hotel gym facilities
- Pension scheme contributions
- Annual bonus programme
Are you looking for a new challenge? Apply now!
Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.
Assistant Front Office Manager - Back Office & Revenue Operations (f/m/d) -nhow London-full time employer: Minor Hotels
Minor Hotels in Greater London is an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration. As a Head Chef at The WestDill Mayfair Hotel, you will enjoy flexible hours, competitive salary, and numerous opportunities for career development in the luxury hospitality sector, all while being part of a team that values innovation and excellence in culinary arts.
