Floor Manager (f/m/d) - The WestDill Mayfair Hotel London, Colbert Collection

For the opening of The WestDill Mayfair Hotel London, Colbert Collection, we are looking for a passionate and guest-focused Floor Manager who leads by example and is dedicated to creating exceptional dining experiences.

Join one of the first 75 team members and play a defining role in launching a new luxury destination in Mayfair. From day one, you will help shape the culture, service standards and guest experience that set the hotel apart.

Key Duties & Responsibilities

• Lead the daily restaurant operation on the floor, ensuring seamless service, personalized guest engagement and exceptional dining experiences.
• Support the F&B Manager with rostering, scheduling and administrative tasks, helping to ensure efficient team planning and smooth restaurant operations.
• Act as a visible host, building genuine guest relationships and responding proactively to guest needs and feedback
• Lead, coach and motivate the service team, fostering a culture of professionalism, hospitality and service excellence
• Ensure luxury service standards are consistently delivered and every guest interaction reflects the values of the Colbert Collection
• Work closely with the Kitchen, Bar and Front Office teams to deliver a seamless and memorable luxury guest journey.
• Support the training and development of team members, helping to build confidence, product knowledge and service skills
• Monitor reservations, service flow and operational priorities to maintain service excellence and efficiency throughout each shift.
• Ensure compliance with hygiene, health & safety and operational procedures at all times

How can you succeed in this role

• Previous experience as a Floor Manager, Restaurant Supervisor, Assistant Restaurant Manager or similar role within a luxury hospitality environment
• Passion for delivering personalized and memorable guest experiences
• Proven ability to lead and motivate teams in a fast-paced setting
• Strong understanding of luxury service standards and guest expectations
• Excellent communication and interpersonal skills with a natural hosting presence
• Hands-on approach with exceptional attention to detail and operational excellence

What You Can Expect

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fueled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Competitive compensation package
• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

Join us at The Westdill Mayfair Colbert Collection Talent Day on 10 September. Meet our Hiring Managers, take part in on-the-day interviews, and discover exciting career opportunities as part of our opening team. Whether you're looking for a new challenge or know someone who is, we would love to meet you both. Feel free to bring a friend!

Are you looking for a new challenge? Apply now!

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.