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- Tasks: Lead front office operations and deliver exceptional guest experiences in a luxury hotel.
- Company: The WestDill Mayfair Hotel, a historic landmark in the heart of London.
- Benefits: Career development, flexible working, wellbeing initiatives, and exclusive hotel discounts.
- Other info: Inclusive environment welcoming diverse backgrounds and abilities.
- Why this job: Join a dynamic team and shape unforgettable experiences for guests in a luxury setting.
- Qualifications: Experience in luxury hospitality and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
Set in the heart of Mayfair and housed within a distinguished Grade II listed building on Piccadilly, the hotel brings new life to a historic landmark through a refined, intimate hospitality experience. Here, classical architecture meets contemporary culture. Designed for travelers drawn to culinary excellence, visual arts and genuine social connection, The WestDill offers a discreet retreat moments from London’s most iconic addresses. Returning from the city, guests find an elegant gathering place where heritage, craftsmanship and conviviality come together with a modern expression of Mayfair, shaped by history and enlivened by conversation.
For the opening of The WestDill Mayfair Hotel London, Colbert Collection, we are seeking an experienced Front Office Manager to lead front office operations and deliver exceptional, personalized guest experiences in line with the hotel’s luxury positioning.
Key Duties & Responsibilities- Lead and oversee all Front Office operations, ensuring smooth daily workflows, high service standards and strong guest satisfaction.
- Take full accountability for service quality, guest experience and departmental performance, including VIP arrivals and special requests.
- Recruit, train, motivate and develop the Front Office team, ensuring strong product knowledge, system expertise and consistent service delivery.
- Ensure compliance with all Front Office SOPs, continuously reviewing and improving procedures and best practices.
- Prepare and manage the Front Office budget, including payroll and cost control, supporting overall hotel profitability.
- Drive upselling initiatives and promotional programmes in alignment with the hotel’s commercial strategy.
- Work closely with Housekeeping, Finance, Sales and other departments to ensure seamless operations and an exceptional guest journey.
- Proven experience as a Front Office Manager or Assistant Front Office Manager in the luxury hospitality sector.
- Strong understanding of luxury service standards, guest‑centric operations and personalized service delivery.
- Solid knowledge of Front Office systems (PMS, reservations and related platforms).
- Demonstrated people leadership skills, with experience in training, coaching and developing multicultural teams.
- Hands‑on, organized and proactive professional with a high sense of ownership and responsibility.
- Worldwide experience – diversity of 150 different nationalities.
- Career development opportunities full of national and international challenges.
- Wide range of training programmes to enhance your skills.
- Wellbeing initiatives, including flexible working conditions.
- Team member recognition programmes, including Memorable Dates.
- Ability to make a difference through our sustainability programme and volunteering initiatives.
- Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.
Front Office Manager (f/m/d) - The WestDill Mayfair Hotel London, Colbert Collection employer: Minor Hotels Europe & Americas
Contact Detail:
Minor Hotels Europe & Americas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager (f/m/d) - The WestDill Mayfair Hotel London, Colbert Collection
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might have insights about The WestDill Mayfair Hotel. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for luxury service shine through. Share stories that highlight your experience and how you’ve gone above and beyond for guests in the past.
✨Tip Number 3
Prepare for situational questions! Think about scenarios you’ve faced in previous roles as a Front Office Manager. Be ready to discuss how you handled challenges and what you learned from them—this shows you’re proactive and reflective.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Minor Hotels family.
We think you need these skills to ace Front Office Manager (f/m/d) - The WestDill Mayfair Hotel London, Colbert Collection
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Front Office Manager role. Highlight your luxury hospitality experience and any leadership roles you've had, as we want to see how you can bring value to our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our hotel’s ethos. Be genuine and let your personality come through!
Showcase Your People Skills: As a Front Office Manager, you'll be leading a team and interacting with guests daily. Make sure to highlight your people management skills and any examples of how you've created exceptional guest experiences in your application.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity at The WestDill Mayfair Hotel!
How to prepare for a job interview at Minor Hotels Europe & Americas
✨Know Your Luxury Service Standards
Before the interview, brush up on luxury service standards and guest-centric operations. Understand what sets The WestDill apart in the hospitality sector and be ready to discuss how you can uphold and enhance these standards.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed teams in previous roles. Highlight your experience in training and motivating multicultural teams, as this will resonate well with their focus on strong people leadership.
✨Familiarise Yourself with Front Office Systems
Make sure you're well-versed in Front Office systems like PMS and reservations platforms. Be ready to discuss your technical expertise and how it can contribute to seamless operations at The WestDill.
✨Demonstrate Your Proactive Approach
During the interview, convey your hands-on, organised nature. Share specific instances where you've taken ownership of challenges and improved processes, showing that you're not just reactive but also proactive in enhancing guest experiences.