At a Glance
- Tasks: Manage Front Office operations and ensure seamless guest experiences while overseeing financial processes.
- Company: Join nhow London, a vibrant hotel brand celebrating individuality and creativity.
- Benefits: Enjoy global hotel discounts, private healthcare, and exciting career growth opportunities.
- Other info: Inclusive environment welcoming diverse backgrounds and abilities.
- Why this job: Be part of a dynamic team that values innovation and exceptional guest service.
- Qualifications: Experience in hotel Front Office leadership and strong financial skills required.
The predicted salary is between 30000 - 40000 £ per year.
Career Opportunities: Assistant Front Office Manager - Back Office & Revenue Operations (f/m/d) -nhow London-full time (6754)
Are you a fan of unconventional lifestyles and distinctive design?
Become part of the nhow brand, with hotels inspired by their destination's vibe, becoming a distinctive, ground breaking and iconic hub in key destinations across Europe and Latin America.
Work in a fresh, thought provoking universe conceived to stimulate the senses while immersed in a spectacular, avant garde environment.
Join a team with a Millennial and Gen Z mindset, eager to live story worthy experiences and ready to inspire you to create your own.
At nhow London, we don't do ordinary. Inspired by the vibrant energy of East London, we are looking for an
Assistant Front Office Manager - Back Office & Revenue Operations who thrives on detail, loves problem solving, and enjoys creating seamless operational experiences behind the scenes.
This is an exciting opportunity for a Front Office professional with strong administrative, financial, and operational skills to combine guest focused hospitality with commercial and financial oversight.
As our Back Office Organiser, you will play a key role in ensuring Front Office operations run efficiently while supporting revenue protection, credit control, commission management, billing processes, and team development.
This role combines operational leadership with financial administration, making it ideal for someone who enjoys both people management and process excellence.
If you're passionate about hospitality, operational excellence, and creating exceptional guest experiences while helping drive the commercial success of the Front Office, we'd love to hear from you.
What will you do?
- Manage Accounts Receivable and follow up on outstanding debtor balances.
- Monitor and reconcile cash, credit card, and guest ledger discrepancies.
- Manage chargebacks, commissions, and platforms including ONYX and Voxel.
- Support billing, invoicing, and credit control processes to protect hotel revenue.
- Ensure Front Office systems, procedures, and financial controls operate effectively.
- Monitor KPI performance and identify opportunities for operational improvement.
- Investigate and resolve financial discrepancies accurately and efficiently.
- Support, coach, and develop Front Office team members.
- Collaborate with departments across the hotel to deliver exceptional guest experiences.
- Act as Manager on Duty when required and support the wider hotel operation.
- Deliver exceptional guest service in line with nhow brand standards.
- Drive continuous improvement across Front Office administration and operational processes.
What are we looking for?
- Previous experience in a Front Office leadership role within a hotel environment.
- Strong administrative, financial, and organisational skills.
- Experience with billing, invoicing, credit control, and revenue processes.
- Confidence analysing data, resolving discrepancies, and managing multiple priorities.
- Excellent communication and leadership abilities.
- A proactive, detail oriented approach with strong problem solving skills.
- A passion for hospitality, guest satisfaction, and developing high performing teams.
Why choose us?
At nhow London, we believe our people are at the heart of everything we do.
As part of the global Minor Hotels family, you'll enjoy fantastic benefits, exciting career opportunities, and a vibrant working environment where individuality is celebrated.
- Global employee hotel discounts across Minor Hotels worldwide
- Friends & Family accommodation and dining discounts
- Learning and Development programmes
- International career progression opportunities within a global hospitality group
- Private medical healthcare membership
- Complimentary meals on duty
- Access to hotel gym facilities
Are you looking for a new challenge? Apply now!
Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged.
We warmly welcome individuals from all backgrounds and abilities.
Assistant Front Office Manager - Back Office & Revenue Operations (f/m/d) -nhow London-full time employer: Minor Hotels Europe & Americas
At Minor Hotels Europe & Americas, we pride ourselves on being an exceptional employer that champions career development and diversity within the vibrant luxury hospitality sector. Working at The WestDill Mayfair Hotel not only offers you the chance to shape the hotel's commercial identity in one of the world's most prestigious locations but also provides a supportive work culture that values sustainability and extraordinary guest experiences.
Contact Details:
Minor Hotels Europe & Americas Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager - Back Office & Revenue Operations (f/m/d) -nhow London-full time
✨Get a Taste of the Scene
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We think you need these skills to ace Assistant Front Office Manager - Back Office & Revenue Operations (f/m/d) -nhow London-full time
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Minor Hotels Europe & Americas and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Minor Hotels Europe & Americas
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
