Oxford Showroom Assistant

We are looking for a Showroom Assistant to join the Oxford team – someone who shares our ambitions for the success of the company and, more importantly, understands and is committed to providing excellent customer service. Minoli has a very extensive product portfolio, and full training will be provided to help you become familiar with our ranges of porcelain and ceramic, floor and wall tiles and our ways of working. As the successful candidate becomes confident in our product range and sales process, there will be more opportunities to be client facing and be more involved in meetings and handling enquiries and orders. The Showroom Assistant will also help ensure the showroom runs efficiently and effectively for the many daily visitors, which include Homeowners, Traders, Installers, Interior Designers, and Property Professionals. This includes occasionally serving customers in the adjacent Minoli Outlet store. This position primarily requires enthusiasm; some experience of retail, trade counter or customer service would be helpful, although not essential. The role involves some work within the warehouse in selecting/picking client orders and samples assisting the showroom team to process enquiries and orders.

Main Responsibilities

• Providing a warm and welcoming experience for clients, suppliers, and visitors to the showroom.
• Introducing customers to the showroom concept and product ranges on display.
• Maintaining the showroom to a consistently high standard, ensuring displays are clean, organised, up to date, and visually appealing at all times.
• Assisting with clients and appointments throughout the day.
• Handling customer enquiries confidently and courteously in person, over the telephone, and via email.
• Supporting customers with product selections, samples, and showroom guidance with tile selections and sampling.
• Assisting with updating and maintaining product displays when required.
• Answering telephone calls, emails, and handling general customer correspondence.
• Being confident in preparing customer orders and sample requests accurately and efficiently.

Skills and Competencies

• Providing excellent customer service to Homeowners, Traders, Architects, Interior designers, and Property Professionals.
• Working proactively with the showroom team to create a welcoming environment.
• Assisting with picking customer orders and preparing sample requests.
• Strong communication and customer service skills.
• Confidence using Microsoft Office, preferable but not essential.
• Interest in interior design/styling and having an eye for detail.
• Professional presentation at all times.
• Managing time and prioritising tasks.
• Professional attitude towards existing and prospective clients, customers of professional clients and suppliers.
• Excellent communication skills, for both clients and work colleagues.
• Enthusiasm for the products being presented, with an ability to learn quickly about the company and its product ranges.
• Organised and presentable, and willing to ensure the showroom and company are professionally presented at all times.

Additional Benefits

• Enthusiastic participation in a dynamic team.
• Real potential for career progression within a long-established company.

Outline Terms of Employment

• Job Location: Minoli Oxford – Transport Way, Cowley, Oxford, OX4 6LX.
• Monday to Thursday – 8:00 am – 5.15 pm (with 1 hour for lunch).
• Friday – 8:00 am – 5:00 pm (with 1 hour for lunch).
• Base salary from £30,000, commensurate with ability and experience.

Benefits

• Four weeks per year paid holiday plus bank holidays.
• Job security in a long-established company.
• Corporate, branded work wear provided.
• Company Pension scheme provided by Nest.

About the Company

Established in 1960, Minoli is one of the UK’s original tile importers and distributors. Our goal is to source and supply the most beautiful indoor and outdoor porcelain tiles, and to offer our customers a level of service that’s considered second to none. We work predominantly throughout southern England and the Home Counties but also distribute across the UK and internationally. We are headquartered in Cowley, Oxford, also with showrooms in Marylebone, London.

About the Culture

Minoli remains an independent, family‑run business with Jonathon Minoli leading the company as Managing Director. With some 45 colleagues across our Oxford and London operations, the length of service and low staff turnover is testament to our company culture and strong ‘one team’ ethic that thrives throughout the business. We place great value on diversity, recognising that a diverse workforce is good for business and culture, and that different points of view help fuel innovation and improvement in our ways of working.

Equal Opportunity Employer

We’re an equal opportunity employer and will consider all suitably qualified applicants regardless of gender, ethnicity, nationality, beliefs, age, disability status or any other characteristic. We recruit and develop our people based on merit and their passion for delivering a great Minoli experience for clients and colleagues alike, and we’re committed to creating an inclusive environment for all employees.