Manager of Client Access & Clinic Support

Manager of Client Access & Clinic Support

Employment Type: Full-time
Location: On-Site – Plymouth

Overview

Are you someone who thrives in a structured, people-focused environment? Do you love keeping things organized, supporting a team, and making clients feel welcomed and cared for? As a Care Access Practice Manager at MMHC, you’ll serve as a vital first connection for clients—both in person and behind the scenes.

In this hybrid front-desk and client-support role, you’ll play a vital part in coordinating care by tracking follow-up needs, sending reminders, checking for missing documentation, and providing thoughtful encouragement to clients. Your consistency and attention to detail will help ensure clients remain connected to services, clinicians stay informed, and the team can deliver seamless, people-centered care.

This is an excellent opportunity for someone interested in building a career in the mental health field, gaining hands-on experience in collaborative care, and developing strong skills in client communication, administrative coordination, and team support.

Role responsibilities and duties include:

• Assist with office responsibilities at the front desk, including check-in/check-out, phone coverage, and clerical support

• Schedule new clients for a brief diagnostic assessment (BDA) with a clinician

• Act as a liaison between clinicians and the organization, facilitating effective communication and fostering a collaborative work environment.

• Assist clinicians with calendar management, and other requests.

• Monitor assigned client panels using scheduling reports to identify missed follow-ups, gaps in care, or unplanned discharges

• Provide friendly and timely appointment reminders and outreach for scheduling or re-engagement

• Support intake processes by checking for missing or expiring documentation (e.g., consents, ROIs) and following up with clients

• Send occasional “caring contacts” (non-clinical outreach) to help clients feel seen and supported

• Document interactions clearly and flag concerns or escalations to the care team as needed

• Collaborate with care coordinators to support smooth transitions for clients whose needs increase

Education & Experience:

• Bachelor’s degree preferred; candidates with 5+ years of progressively relevant professional experience in healthcare administration or related fields will also be considered.

• Proven administrative or support services background, ideally in a clinical or front-desk environment, demonstrated ability to take on added responsibilities.

Technical & Organizational Skills:

• Advanced organizational and time-management capabilities, with a track record of streamlining workflows and optimizing team productivity.

• Proficiency with scheduling platforms, electronic health record systems, or client-management databases; adept at learning new technologies and coaching others.

• Experience with clinic or facility operations, including supply coordination, space planning, and logistical oversight. Demonstrates initiative and organizational leadership in supporting an efficient, client-ready environment.

Communication and Leadership Skills:

• Warm, professional communicator—both in person and by phone—who can build rapport with clients, clinicians, and colleagues alike.

• Demonstrated leadership potential, such as mentoring peers, leading small projects, and representing the team in organizational committees.

Client-centered & Professional Attributes:

• Genuine interest in mental health care, and a commitment to supporting clients through non-clinical touchpoints that promote engagement and wellness.

• Equity-minded approach, ensuring every interaction honors client dignity and cultural responsiveness.

• Resilient under pressure, able to juggle multiple responsibilities with composure, accuracy, and attention to detail.

***This role offers structured professional development, including mentorship, leadership training, and cross-functional project opportunities to help you advance within our care management team***

Why Choose Minnesota Mental Health Clinics?

At MMHC, we believe that great mental health care begins with great systems—and the people behind them. As a Care Access Practice Manager, you’ll help lay the foundation for successful care by ensuring clients stay connected, paperwork gets completed, and every touchpoint feels human. Here’s what you can expect:

• Meaningful impact: Play a vital part in helping clients stay engaged in their care journey

• Collaborative environment: Join a supportive, multidisciplinary team that values everyone’s role

• Growth potential: Gain exposure to clinical workflows and care systems—ideal for those exploring careers in mental health or healthcare

• Flexible structure: We work hard, but we also respect work-life balance

• Inclusive culture: Be part of a mission-driven team that honors dignity, equity, and client-centered care

• Support for growth: You’ll have access to training, clinical consultation, and leadership opportunities as we continue to grow our intake and access services.

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