At a Glance
- Tasks: Lead repairs, coach junior techs, and ensure top-notch customer experiences.
- Company: Minko's Macs, award-winning Apple & PC repair specialists in London.
- Benefits: Autonomy, mentorship, performance incentives, and staff discounts.
- Other info: Opportunity for career growth and to work across multiple branches.
- Why this job: Make a real impact in a fast-paced environment with a supportive team.
- Qualifications: 10+ years in computer repair, strong diagnostics, and proven leadership skills.
The predicted salary is between 36000 - 60000 £ per year.
Minko's Macs is a multi-branch Apple & PC specialist in London, recognised by the Prestige Awards as Best Computer Repair Company in London & South East England. We're a tight, knowledgeable team obsessed with quality fixes, straight talk, and happy customers.
This senior, hands-on position is for a self-starter who thrives on tough diagnostics, owns outcomes, and can run a store confidently and independently.
What you'll do:- Lead repairs end-to-end: diagnose, quote, repair, and QC complex Apple & PC issues (hardware + software).
- Raise the bar: design efficient repair procedures to improve turnaround time and first-time-fix rates.
- Coach the team: train and mentor junior techs; set standards and review workmanship.
- Own the shop floor: open/close, manage parts & inventory, keep the lab organised, deliver great customer experience.
- Champion customers: translate tech into plain English, set accurate expectations, and follow through.
- Show our work: capture before/after wins and create authentic content for our socials.
- Be flexible: cover other London branches when required.
- 10+ years in computer repair with senior/lead responsibilities.
- Strong diagnostics across Apple & PC hardware/software.
- Board-level repair (micro-soldering/component-level) 2–3+ years.
- Proven leadership: setting pace/standards, coaching, delegating, following up.
- Excellent customer communication; calm under pressure.
- Fluent English (spoken & written).
- Able to travel between branches, located in Camden, Lewisham, Shoreditch and Wimbledon.
- Degree (2:1+) in Computing or related, or equivalent experience.
- A-Levels/GCSEs in relevant subjects.
- Retail leadership, POS, stock systems; Apple ecosystem certifications; content creation.
- Autonomy and real responsibility from day one.
- Mentorship from senior pros (15+ years) and a clear development path.
- Performance incentives linked to quality, throughput, and customer satisfaction.
- Staff discounts and a supportive, craft-first culture.
The reality (and why it’s rewarding): It’s busy: multiple tickets in flight, tough diagnostics, moving parts, and customers who need clarity fast. You’ll own results, set the tone for the team, and see your impact daily—in saved machines, happy people, and a store that runs like a machine.
Please send your CV and a cover letter to
Lead Mac in London employer: Minko's Macs
Minko's Macs is an exceptional employer that fosters a supportive and craft-first culture, offering autonomy and real responsibility from day one. With a focus on mentorship from seasoned professionals and clear development paths, employees are empowered to grow their skills in a dynamic environment where quality repairs and customer satisfaction are paramount. Working across multiple vibrant London locations, team members enjoy the thrill of tackling complex diagnostics while contributing to a tight-knit team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Mac in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Minko's Macs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Minko's Macs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Lead Mac in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Minko's Macs:Your cover letter is your chance to shine! Tell us why you want to work at Minko's Macs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Minko's Macs!
How to prepare for a job interview at Minko's Macs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
