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- Tasks: Lead repairs, coach junior techs, and ensure top-notch customer experiences.
- Company: Minko's Macs, award-winning Apple & PC repair specialists in London.
- Benefits: Autonomy, mentorship, performance incentives, and staff discounts.
- Why this job: Make a real impact in a fast-paced environment with a supportive team.
- Qualifications: 10+ years in computer repair, strong diagnostics, and proven leadership skills.
- Other info: Opportunity for career growth and to work across multiple branches.
The predicted salary is between 36000 - 60000 £ per year.
Minko's Macs is a multi-branch Apple & PC specialist in London, recognised by the Prestige Awards as Best Computer Repair Company in London & South East England. We're a tight, knowledgeable team obsessed with quality fixes, straight talk, and happy customers.
This senior, hands-on position is for a self-starter who thrives on tough diagnostics, owns outcomes, and can run a store confidently and independently.
What you'll do:- Lead repairs end-to-end: diagnose, quote, repair, and QC complex Apple & PC issues (hardware + software).
- Raise the bar: design efficient repair procedures to improve turnaround time and first-time-fix rates.
- Coach the team: train and mentor junior techs; set standards and review workmanship.
- Own the shop floor: open/close, manage parts & inventory, keep the lab organised, deliver great customer experience.
- Champion customers: translate tech into plain English, set accurate expectations, and follow through.
- Show our work: capture before/after wins and create authentic content for our socials.
- Be flexible: cover other London branches when required.
- 10+ years in computer repair with senior/lead responsibilities.
- Strong diagnostics across Apple & PC hardware/software.
- Board-level repair (micro-soldering/component-level) 2–3+ years.
- Proven leadership: setting pace/standards, coaching, delegating, following up.
- Excellent customer communication; calm under pressure.
- Fluent English (spoken & written).
- Able to travel between branches, located in Camden, Lewisham, Shoreditch and Wimbledon.
- Degree (2:1+) in Computing or related, or equivalent experience.
- A-Levels/GCSEs in relevant subjects.
- Retail leadership, POS, stock systems; Apple ecosystem certifications; content creation.
- Autonomy and real responsibility from day one.
- Mentorship from senior pros (15+ years) and a clear development path.
- Performance incentives linked to quality, throughput, and customer satisfaction.
- Staff discounts and a supportive, craft-first culture.
The reality (and why it’s rewarding): It’s busy: multiple tickets in flight, tough diagnostics, moving parts, and customers who need clarity fast. You’ll own results, set the tone for the team, and see your impact daily—in saved machines, happy people, and a store that runs like a machine.
Please send your CV and a cover letter to
Lead Mac in London employer: Minko's Macs
Contact Detail:
Minko's Macs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Mac in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the tech community. Attend meetups, workshops, or even local events related to Apple and PC repairs. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best repair jobs, before-and-after photos, and any content you've created for social media. This will not only impress potential employers but also demonstrate your passion for quality fixes and customer satisfaction.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios specific to the role. Think about how you would handle tough diagnostics or coach a junior tech. We want to see your problem-solving skills and leadership style shine through!
✨Tip Number 4
Apply directly through our website! It shows you're genuinely interested in joining Minko's Macs. Plus, it gives us a chance to see your application in the best light. Don't forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Lead Mac in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for tech and customer service shine through. We love seeing candidates who are genuinely excited about the role and can convey that in their CV and cover letter.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that matches the job description. We want to see how your skills align with what we do at Minko's Macs, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the Lead Mac position. Be specific about your experience with diagnostics and leadership, and share examples of how you've made an impact in previous roles.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Minko's Macs
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both Apple and PC systems. Be prepared to discuss specific repair cases you've handled, especially those involving complex diagnostics. This will show that you’re not just a techie but someone who can lead and inspire others with your expertise.
✨Showcase Your Leadership Skills
Since this role involves coaching and mentoring, think of examples where you've successfully led a team or improved processes. Be ready to share how you set standards and followed up on workmanship. This will demonstrate your ability to own the shop floor and raise the bar for the team.
✨Communicate Clearly and Confidently
Practice translating technical jargon into plain English. You’ll need to show that you can set accurate expectations for customers and keep them informed throughout the repair process. This skill is crucial for delivering a great customer experience and will set you apart from other candidates.
✨Prepare for Real-World Scenarios
Expect to face some tough diagnostic scenarios during the interview. Think through how you would approach diagnosing and repairing a complex issue. This will not only showcase your problem-solving skills but also your ability to thrive under pressure, which is key in a busy environment like Minko's Macs.
